Thank you for the reply, jibi,
I see the client in 2 hours and will try this.
To be clear, when you say:
Go into your Service Book settings and remove all Desktop  service books.
where is it that I "go" into? Are service book settings on the blackberry unit, or on the desktop. I had previously uninstalled the desktop manager and put the one in that we need.
There is the requirement to use the Desktop Redirector, for he wants to sync the calendar and contacts from Outlook, while using the live email functions via BWC. It seems the settings for the BWC are what is messed up, for the syncing of the Outlook client works fine now.