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Old 05-24-2005, 07:58 PM   #1 (permalink)
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Default Duplicate entries in Address Book & Memo Pad

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I have BES 4.0 running in a Domino 5.0.11 environment. Contacts, Calendar and Memo Pad are all being synchronized with the handhelds wirelessly, without the use of Desktop Manager. Many of the handhelds are now getting up to 70 duplicate entries of the same item in Contacts and Memo pad. Read posts about this happening in an Exchange environment, but any suggestions about in Lotus Domino.
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Old 05-24-2005, 08:30 PM   #2 (permalink)
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To resolve (although you'll have to play around a bit)...

Backup the handheld. Clear the local database for each of the affected synchronized applications (via Desktop Manager then Backup and Restore then Advanced). It will resynchronize on its own. I have only done this for Calendar, and there were a few more steps involved. You may have to turn off wireless synchronization of these applications from the BES (or optionally from the handheld) in order to access the 'clear' button in the Advanced options.

There may be another way of doing this, but I have not really stumbled on this issue yet. With the Calendar, it usually only happens for existing appointments and can be cleared with simply clearing the database and letting it start the synchronization over.
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