After I migrated users from 7290 to 8700, when I log in to BES it failed to update/display the user's BB Model, OS Version, Phone #, etc. All the fields are just blank. Does anybody know how I can update this manually? Thanks.
Right now there's probably 4-5 of them that do not show the BB model info. The oldest one is probably a good 1-2 months. This is frustrating because it's neither showing the BB phone # nor the IMEI so if I need those information I have to look somewhere else.
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
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The device information is updated during an EA if the slow sync part of it is successfully completed. What you can do is delete and undelete the Desktop[SYNC] service book to kick off the slow sync. Note that slow sync is not immediate to take effect. It depends on BES load and will take up to 30min - 60min to complete.
__________________ Native but 4th class citizen of a nation governed by idiots who import congestions & contention.