BES 4.0 SP1
Lotus notes 6.5.1.
Handheld sw 4.x
I have a user that for whatever reason the read/unread flags just won't keep in sync. Of course he is a remote user and I can't get my hands on it. We've verified that everything is correct several times. The only thing I can think of is just doing a new OS load on the thing. Anyone have suggestions?
You identified LN6.5.1 as the client SW, but is the users' mail file template using an R5 or R6 template design?
Secondly...have you checked the database properties of the users' mail file? Look under the "Design" tab and the "Advanced" tab for the relevant options.
R6 mail template design has the cache sored on the server side, hence read/unread are more easily handled. The R5 template design has the cache stored locally on the client, hence the reason to press the F9 key option to sync these read/unread options.
Resend the user an Enterprise Activation password. Have them goto the settings screen, then Enterprise activation. Have the user enter there email address and the password that they receive from the BES 4.0 manager. Once activation completes they should be golden.