BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 05-26-2005, 10:31 AM   #1 (permalink)
Thumbs Must Hurt
Join Date: Sep 2004
Model: 8800
Carrier: AT&T
Posts: 60
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Read/unread mail flags not sync'ing

Please Login to Remove!

BES 4.0 SP1
Lotus notes 6.5.1.
Handheld sw 4.x
I have a user that for whatever reason the read/unread flags just won't keep in sync. Of course he is a remote user and I can't get my hands on it. We've verified that everything is correct several times. The only thing I can think of is just doing a new OS load on the thing. Anyone have suggestions?

Thanks in advance,

Old 05-26-2005, 11:15 AM   #2 (permalink)
BBF Veteran User
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts

Might be easier to remove/recreate the account, then re-activate it wirelessly first.
Old 05-26-2005, 01:18 PM   #3 (permalink)
CrackBerry Addict
dev's Avatar
Join Date: Apr 2005
Location: Toronto
Model: 8800
Carrier: Rogers
Posts: 571
Post Thanks: 0
Thanked 2 Times in 2 Posts

You identified LN6.5.1 as the client SW, but is the users' mail file template using an R5 or R6 template design?
Secondly...have you checked the database properties of the users' mail file? Look under the "Design" tab and the "Advanced" tab for the relevant options.
R6 mail template design has the cache sored on the server side, hence read/unread are more easily handled. The R5 template design has the cache stored locally on the client, hence the reason to press the F9 key option to sync these read/unread options.
Old 05-26-2005, 01:27 PM   #4 (permalink)
BlackBerry Extraordinaire
Join Date: Dec 2004
Location: in a house...
Model: lots
Carrier: Rogers
Posts: 1,148
Post Thanks: 0
Thanked 0 Times in 0 Posts

delete the desktop messaging service books and then undelete them... it'll bring a fresh new copy down to the handheld and might fix your problems.
Old 05-26-2005, 01:53 PM   #5 (permalink)
Knows Where the Search Button Is
Join Date: May 2005
Location: PA
Model: 7290
Posts: 37
Post Thanks: 0
Thanked 0 Times in 0 Posts

Resend the user an Enterprise Activation password. Have them goto the settings screen, then Enterprise activation. Have the user enter there email address and the password that they receive from the BES 4.0 manager. Once activation completes they should be golden.

Last edited by BBgod : 05-27-2005 at 09:34 AM.
Old 05-26-2005, 08:50 PM   #6 (permalink)
BlackBerry God
jibi's Avatar
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post

Tell him to go to the supermarket and yell "This is a robbery!"...

Oh well, I just figured I'd throw in a different approach since everyone else above did as well.
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.