08-20-2007, 04:03 AM
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| | unable to connect to database
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When I connect to Blackberry managere I get the message unable to connect to database.
I have just taken over from an administrator who has left the company and I am new to using blackbery manager. I have searched this forum and although the message I am getting seems to come up alot, I still can't find a solution.
Basically the previous administrator set up the blackberry services using his own user account as the service account. When he left the company his userid was naturally disabled. Subsequently blackberry services all failed and I attempted to set up a proper service account with local admin rights, the correct database rights and the correct logon rights etc.
However I get the unable to connect to database message.
So I guess my question is this....
If we need to change the account that the blackberry services all use, what steps must we undertake to ensure that we can change the account and everything still works as before?
we are using blackberry enterprise server version 4.0 connected to exchange 2003 mail infrastructure.