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Old 08-20-2007, 04:03 AM   #1 (permalink)
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When I connect to Blackberry managere I get the message unable to connect to database.

I have just taken over from an administrator who has left the company and I am new to using blackbery manager. I have searched this forum and although the message I am getting seems to come up alot, I still can't find a solution.

Basically the previous administrator set up the blackberry services using his own user account as the service account. When he left the company his userid was naturally disabled. Subsequently blackberry services all failed and I attempted to set up a proper service account with local admin rights, the correct database rights and the correct logon rights etc.

However I get the unable to connect to database message.

So I guess my question is this....

If we need to change the account that the blackberry services all use, what steps must we undertake to ensure that we can change the account and everything still works as before?

we are using blackberry enterprise server version 4.0 connected to exchange 2003 mail infrastructure.

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Old 08-20-2007, 05:00 AM   #2 (permalink)
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How to switch BlackBerry Enterprise Server administration accounts
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Old 08-20-2007, 10:08 AM   #3 (permalink)
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followed instructions in the link but still getting the same problem.

I think the sequence of events that got us into the problem were that we disabled the user account that was originally used to install BES. We deleted the profile, and then realised that the userid was used to run BES. I suspect the MAPI profile is wrong but we have deleted the original. Is there any way of editing the MAPI profile and veryfing that the settings are correct?

Last edited by tsgdgcs : 08-20-2007 at 10:09 AM.
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Old 08-20-2007, 10:47 AM   #4 (permalink)
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If you open up BlackBerry Server Configuration and go to the BlackBerry Server tab you can see the MAPI profile being used there
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