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Old 08-21-2007, 07:47 AM   #1 (permalink)
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Default Server Went down Saturday, Now Some users E-mails won't Sync

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Morning Guys, well actually it's afternoon over here!!

On Saturday the 18th Our BES Server went down at 00:00GMT

Come Monday morning we rebooted and My Blackberry for example started to Sync it's Inbox straight away. However I am now getting reports from users that they haven't had any mails since Saturday Night!!

Any
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Old 08-21-2007, 07:51 AM   #2 (permalink)
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What version of BES & Mail platform are you using? How many users on the BES?
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Old 08-21-2007, 07:59 AM   #3 (permalink)
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Ok BES Version is 4.1.4.15

Microsoft Exchange Server

About 420 users Running currently
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Old 08-21-2007, 08:22 AM   #4 (permalink)
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All on the same Exchange server? check out the ALRT and CTRL log files, anything like Will not restart - reached the maximum of 10 restarts per 24 hours
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Old 08-21-2007, 08:40 AM   #5 (permalink)
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Cheers Hdawg,

Everyone's on the same exchange server yes,

However excuse my NOOBness, but explain how I access the Log files, will I need to access the server machine itself????
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Old 08-21-2007, 08:44 AM   #6 (permalink)
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hmn okee; the log files by default are on the server in:

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\

and then within a sub-folder for each date.
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Old 08-21-2007, 09:21 AM   #7 (permalink)
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Ok, got into the Log Files and I can see the Errors.

Hdawg, What does "Resend Service Book" in BES Manager do??

When I check Service Book On My Blackberry there are more services than a colleagues Blackberry (Who incidentally isn't getting mails)??

WAG
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Old 08-21-2007, 09:41 AM   #8 (permalink)
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A quick way to fix some of the users issues:
If the user is running a 4.0 coded device go to the Enterprise Activation section.
Press and hold the ALT key and type "CNFG" without the quotes. Within this new view, scroll down and select the "Wireless Sync" option. Change it from "Yes" to "No" and save. Repeat the steps to select "Yes" and save. This does a soft EA which should pull down new service books.
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Old 08-21-2007, 09:43 AM   #9 (permalink)
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It'll resend the server's service books to the HH ...

Service Book Goodness
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Old 08-21-2007, 10:05 AM   #10 (permalink)
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I had similar problem and it was caused by too many MAPI profiles in registry.
There was about 2000+ entries: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

There should be basically 2 (BlackBerryManager and BlackBerryServer) and a couple of others. They are being removed while the server uses them. But once there are too many of them, the server has problems with delivering emails.

But i can be wrong, but it is certainly one thing to check. Depends on errors that are in the logs. Mine was:

SCS Thread: *** No Response *** Thread Id=0x27F4, Handle=0x650, WaitCount=1, SCS - moved mailbox check
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