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Old 08-21-2007, 10:56 AM   #1 (permalink)
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Cool Device turned off lost 2 days of email

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I have a user that let there battery die and the device was off for 2 days. He is telling me that after he charged it and fired it back up that it started to pull down new mail that was current of that day but it did not pull down any mail during the time that it was dead. He is telling me that he is missing 2 days worth of email. I have pushed the service books and had him do a reconcile but this has not brought down any of the old messages. I was always under the assumption that if a device was turned off or you turned your wireless off and then back on it would reconcile whats on your server store inbox. I understand that when activting this is different in the respect that the device only pulls down the first 200 and then sync's concurrently from there going forward. I'm a bit confused on whats happend
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Old 08-21-2007, 10:58 AM   #2 (permalink)
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Is it possible he filed those messages that he's 'missing', so they are no longer in his Inbox?
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Old 08-21-2007, 11:15 AM   #3 (permalink)
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Or that the messages are on the handheld but the delivery date is the day he powered the device back up - if he opens the message it will show the sent date/time not the time the BB received as in the message list....
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Old 08-21-2007, 11:21 AM   #4 (permalink)
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Quote:
Originally Posted by Andi View Post
Or that the messages are on the handheld but the delivery date is the day he powered the device back up - if he opens the message it will show the sent date/time not the time the BB received as in the message list....
Good one!
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