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chbb 08-23-2007 03:34 AM

Filed and saved messages on BES4.1 and BB

When a user is in outlook and they move a message from there inbox to a folder under there cabinet they are saying that the filed message is not showing up on there BB under view folder.

I have tried this myself and waited for about 20 mins for reconciliation but they seem to be right.


1. If you file a message on the BB to a folder it seems to show up.

2. If you do it on your outlook it doesn’t

3. Ref 1 the messages seem to be stored on the BB and have been transferred to Outlook

4. But if you delete on the BB it disappears from the BB when you view the folder but seems to stay on outlook!!!!!

What’s the point in that as i thought view folder was there to (View) folders and there contents without it being stored on the BB.

Anyone’s help would be appreciated

hdawg 08-23-2007 06:39 AM

You need to configure your HH to sync those folders. By default its not going to do anything in your inbox outside of the inbox itself.

Within Messages go to Options --> Email Settings --> Folder Redirection

add the folder you want and then it'll sync. It syncs up to 2k of data, not the entire message.

chbb 08-23-2007 07:15 AM

Thanks for the reply.

yes there entire cabinet folders are redirected and can be seen on the BB by view folders.

but its points 1 & 2 that confuse me as it seems that if you move a mail to a folder in outlook then when you go to the BB and view the folder its empty even after the 20 mins or so to allow for reconciliation.

Any ideas?

Frank Castle 08-23-2007 09:47 AM

Users always get confused .. the folder structure is more for filing of messages so they reconcile properly, not necessarily to view emails.

RIM does not support PST as of yet.

DarkWater 08-23-2007 11:54 AM

Still, you should be able to view a message on the handheld if it was Filed to a subfolder after delivery. It should appear when you use View Folder.

The Email Redirection settings have nothing to do with this functionality.

Is the email still visible in the Messages list? If so, the icon should change from an envelope to a folder when it was filed.

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