BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 08-23-2007, 03:34 AM   #1 (permalink)
New Member
Join Date: Jul 2007
Model: 8100
Carrier: O2
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Filed and saved messages on BES4.1 and BB

Please Login to Remove!


When a user is in outlook and they move a message from there inbox to a folder under there cabinet they are saying that the filed message is not showing up on there BB under view folder.

I have tried this myself and waited for about 20 mins for reconciliation but they seem to be right.


1. If you file a message on the BB to a folder it seems to show up.

2. If you do it on your outlook it doesn’t

3. Ref 1 the messages seem to be stored on the BB and have been transferred to Outlook

4. But if you delete on the BB it disappears from the BB when you view the folder but seems to stay on outlook!!!!!

What’s the point in that as i thought view folder was there to (View) folders and there contents without it being stored on the BB.

Anyone’s help would be appreciated
Old 08-23-2007, 06:39 AM   #2 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

You need to configure your HH to sync those folders. By default its not going to do anything in your inbox outside of the inbox itself.

Within Messages go to Options --> Email Settings --> Folder Redirection

add the folder you want and then it'll sync. It syncs up to 2k of data, not the entire message.
Old 08-23-2007, 07:15 AM   #3 (permalink)
New Member
Join Date: Jul 2007
Model: 8100
Carrier: O2
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts

Thanks for the reply.

yes there entire cabinet folders are redirected and can be seen on the BB by view folders.

but its points 1 & 2 that confuse me as it seems that if you move a mail to a folder in outlook then when you go to the BB and view the folder its empty even after the 20 mins or so to allow for reconciliation.

Any ideas?
Old 08-23-2007, 09:47 AM   #4 (permalink)
BlackBerry Extraordinaire
Frank Castle's Avatar
Join Date: Jul 2005
Location: MA
Model: 9930
Carrier: VZW
Posts: 1,073
Post Thanks: 0
Thanked 4 Times in 3 Posts

Users always get confused .. the folder structure is more for filing of messages so they reconcile properly, not necessarily to view emails.

RIM does not support PST as of yet.
Old 08-23-2007, 11:54 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
DarkWater's Avatar
Join Date: May 2005
Location: Waterloo, ON
Model: 8320
Carrier: Rogers Wireless
Posts: 417
Post Thanks: 0
Thanked 0 Times in 0 Posts

Still, you should be able to view a message on the handheld if it was Filed to a subfolder after delivery. It should appear when you use View Folder.

The Email Redirection settings have nothing to do with this functionality.

Is the email still visible in the Messages list? If so, the icon should change from an envelope to a folder when it was filed.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

1PC New   EA10RVRV6011 SIEMENS  picture1Pc Used Siemens 6ES7321-1FF01-0AA0 6ES7 321-1FF01-0AA0
1Pc Used Siemens 6ES7321-1FF01-0AA0 6ES7 321-1FF01-0AA0 pictureW0408ML1125 Main Lug Load Center
W0408ML1125 Main Lug Load Center pictureSiemens Dauerlichtelement Rot 8WD4400-1AB
Siemens Dauerlichtelement Rot 8WD4400-1AB pictureSIEMENS 6SE7031-6FG84-1JC2 with 60days warranty ship DHL or EMS #DD9
SIEMENS 6SE7031-6FG84-1JC2 with 60days warranty ship DHL or EMS #DD9 picture

Copyright © 2004-2016
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.