I have around 35 users all running on a BES on a windows 2003 network.
We currently have a single BES running 22.214.171.124
Some of our users are wanting to use MSN messenger a.k.a windows livemessenger
They has pointed me at http://www.blackberry.com/livemessenger
however it doesnt appear to be able to be installed on any of the 8100 pearl devices we currently have (o.s. 126.96.36.199)
We get the following error message.
HTTP Status 500 - type Exception reportmessagedescription The server encountered an internal error () that prevented it from fulfilling this request.exceptionjavax.servlet.ServletException |
note The full stack trace of the root cause is available in the Apache Tomcat/5.5 logs.Apache Tomcat/5.5
Now the question is, what's creating that error? The blackberry web-site, the BES that they use to browse the internet through, or the 8100 device themselves?
Any help on this matter would be appreciated, even if its only to point me in roughly the right direction! I've seen service books mentioned as well as OTA installations via the bes??? (I've searched lots but not found anything that matches my issue!)
This is using Vodafone UK as the provider btw
On a separate note (I've not searched as I've just thought about it while typing this! - if its easy fix ignore me and I'll find it in a search!), what Java software version should we be running on our BES, originally it was installed for us and Java 1.4.2_08 was installed.
We've updated the Java to the latest version (188.8.131.52), which appeared to do no damage, however when we upgraded to the latest service pack (8??) the BES no longer worked. The fix was to go back to point the blackberry mobile data service back to the original Java install
Startup command we are currently using in the service startup
"C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe" -s jvmpath="C:\Program Files\Java\j2re1.4.2_08\bin\client\jvm.dll" -XX:+DisableExplicitGC -Xss64K -Xmx256M -Xms96M -XX:NewSize=32M -XX:MaxNewSize=96M -XX:NewRatio=2 classpathdir="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\classpath\\" wrkdir="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\XXXX-BES1\\" webserverdir="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\webserver\\" -log.console -rbes "XXXX-BES1"
Thanks to anyone who replies!