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Old 08-24-2007, 11:22 AM   #1 (permalink)
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Default BES Error when trying to Activate new Blackberries

Please Login to Remove!

My Company just purchase 3 new blackberries but the blackberry server can not finish the activation process.

The BES will send these emails, but it does not add the Blackberry devices afterwards.

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 86
AST8PckAAAAAIBAIMjNGNUM3RUIgG2pvc2UucGVyZXpAZHJuYS 5nb2JpZXJuby5wcgC9VZ1c
UAlPVEFLRVlHRU4DQICAgIAOAAAAAAAQZZnM7QQCBwA!
ENDETP 1481884921
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Old 08-24-2007, 11:30 AM   #2 (permalink)
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Default

Need some additional info:

1 - What version of BES do you have?
2 - What mail platform (Exchange, Domino, Groupwise)?
3 - What model devices are you attempting to activate?
4 - Have you activated any devices successfully in the past?
- If Yes, what changed since then?
5- Where are you seeing that message? In the end users client Inbox?

** Moving to BES Admin forum where you'll get more help **
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No longer a BES Admin, but it was fun while it lasted!
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Old 08-24-2007, 12:18 PM   #3 (permalink)
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Jose -

Has anything changed in the environment?

- yup, its me.

Last edited by hdawg : 08-24-2007 at 12:20 PM.
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