Originally Posted by ladydi
I don't have much advise. I've seen it happen with BIS, but not BES. Are you sure the users in question are sending the mail from their BES e-mail address and not a BIS address? also, are these new messages, or replies?
Do a search in the general BB section - there were a couple threads about this issue a few months back. maybe it wasn't isolated to BIS - I don't remember.
Yes it is definitely being sent through our BES. The messages in question are new messages, replies and forwards.
Before posting I did do some searching to no avail. The threads that I found were the exact opposite to what is happening to me. They were receiving blank messages on their BB devices. I'll try again and see what else I can find. Thanks for your reply.