BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-27-2007, 09:24 PM   #1 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Does BB really sync email "differently"??

Please Login to Remove!

Was told today by my IS guy that my Blackberry via our BES will not sync my emails the way my WM5 device did.

For example, I didn't like that after I moved emails out of the Inbox in my PC's Outlook (MS Exchange server) into another PST file's folders, my BB 8800 would still show these emails in its Inbox, even after I tried to reconcile wirelessly.

I mean, what is the purpose of "Reconcile Now" if it doesn't really do that? Is my IS guy missing some setting in BES, or is he right that "Blackberry just doesn't sync that way"?
Offline  
Old 08-27-2007, 09:28 PM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

I know with BES 4.0 that is how it works - the message needs to be somewhere in the users server mailbox to sync properly on the device.

Once moved to an archive folder or permanently deleted, the BB can't 'see' it when it syncs and therefore does nothing with it.

I have heard that is different with BES 4.1, though..... will move this to the BES Admin corner where hdawg will see it and answer for sure.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 08-27-2007, 09:33 PM   #3 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

4.1 SP2 and above ... Hard Delete support will do this for you under most circumstances. Check out the forums and search the BlackBerry Technical Solution Center too
Offline  
Old 08-27-2007, 09:33 PM   #4 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Beaten by hdawg ;)
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 08-28-2007, 12:35 AM   #5 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default still doesn't work

i checked out the link and searched around. i am starting to think my tech was right. thing is, i have to move emails to a PST file because i get too many to keep in my OST file, which has a limit of only 90MB.

once i do this, i guess the blackberry can't sync it and just leaves it in my inbox until it falls away after 30 days. unfortunately, this means i can't see only the emails that are truly left in my real inbox that still need attention...
Offline  
Old 08-28-2007, 04:38 AM   #6 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by penguin3107 View Post
Beaten by hdawg ;)
The look on the monkey's face says it all!
Offline  
Old 08-28-2007, 04:40 AM   #7 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ddog2k View Post
i checked out the link and searched around. i am starting to think my tech was right. thing is, i have to move emails to a PST file because i get too many to keep in my OST file, which has a limit of only 90MB.

once i do this, i guess the blackberry can't sync it and just leaves it in my inbox until it falls away after 30 days. unfortunately, this means i can't see only the emails that are truly left in my real inbox that still need attention...
Is your company utilizing BES 4.1 SP2 or greater? If so, then you CAN enable hard delete support (it isn't enabled by default). I assure you it works; really it does.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.