BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-28-2007, 04:35 PM   #1 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help! Where to set number of emails to download from Exchange?

Please Login to Remove!

I'm running BES xpress on an SBS 2003 machine w/ exchange.

Everything works great, but only 1 week of emails downloaded from the users exchange account.

Previously (before a wipe) the client had ~1300 messages via OWA.

Where/How do I extend the amount of emails stored on the BB?

P.S. the user has plenty of memory available.
Offline  
Old 08-28-2007, 04:51 PM   #2 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

In the Inbox, Go to Options | General Options | Keep Messages....Mine is set to forever.

On the BES Manager for Provisioning: Open BES Manager, Click on Server Name | Click the Server Config Tab | click the Messaging button | Check the "Prepopulation By Message Age and Message Count" function.
Offline  
Old 08-28-2007, 04:53 PM   #3 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You want to change the amount of email the HH pulls down during an Enterprise Activation? ....

like this - Not all email messages are received on the BlackBerry device after the enterprise activation process
Offline  
Old 08-28-2007, 04:56 PM   #4 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If for storage of emails on device, use this:

In the Inbox, Go to Options | General Options | Keep Messages....Mine is set to forever.

If you need to adjust messages being populated for the device: Use This:

On the BES Manager for Provisioning: Open BES Manager, Click on Server Name | Click the Server Config Tab | click the Messaging button | Check the "Prepopulation By Message Age and Message Count" function.
Offline  
Old 08-28-2007, 04:57 PM   #5 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey thanks a billion guys! Anyway to exceed the 14 day message age limitation?
Offline  
Old 08-28-2007, 04:59 PM   #6 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If I am not mistaken, if you are using BES 4.1 SP4, I believe the rate has been increased....

What version are you using?
Offline  
Old 08-28-2007, 05:10 PM   #7 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by amukhey View Post
If I am not mistaken, if you are using BES 4.1 SP4, I believe the rate has been increased....

What version are you using?
4.1.4.15
Offline  
Old 08-28-2007, 06:14 PM   #8 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Limit is 750 messages or 14 days
Offline  
Old 02-20-2008, 01:05 PM   #9 (permalink)
New Member
 
Join Date: Feb 2008
Location: Boston
Model: Pearl
PIN: N/A
Carrier: at&t
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I found this post while searching...I have BES version 4.1.4.15 and I have set Population by message Age and Count to 5/200 and it doesnt seem to be working. I have messages from Jan 22nd-Feb. 20th (84 emails) on my pearl...does something have to be restarted or a policy forced for the changes to take effect?

Thanks,
Matt
__________________
-Matt
System Admin.
Offline  
Old 02-20-2008, 04:11 PM   #10 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It will only sync up to 5 days OR 200 messages ... whichever it hits first.

You need to restart the Dispatcher service for this to take effect.
Offline  
Old 02-22-2008, 07:39 AM   #11 (permalink)
New Member
 
Join Date: Feb 2008
Location: Boston
Model: Pearl
PIN: N/A
Carrier: at&t
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the guidance but I still seem to have the problem...

I had to reboot the server due to a backup client installation so after making the 5/200 change I did so. This morning (roughly 24 hours later) I still have messages dating back to Jan. 22nd on my Pearl. Will the BES sync up and remove the older messages from the phone or are they stuck there because of being there previously?
__________________
-Matt
System Admin.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.