08-29-2007, 06:12 AM
BBF War Game Mod
Join Date: Oct 2006
Location: Denver CO
PIN: SEEKRIT innit
Post Thanks: 9
Thanked 29 Times in 23 Posts
In Jan 2006, I had this issue with my users.
See text from a support incident below:
Regarding your message "The attachment on the e-mail below came over as a picture instead of the actual attachment. Please advise. Thanks."
This is currently a known bug with BlackBerry:
If a Blackberry user replies to an email with an attachment the reply just tags an "image" in place of the real attachment... Unfortunately it looks like a real attachment in the email.
If the user forwards the email then it actually includes the full attachment.
In this case it seems that Joseph replied to the email and so the attachment was tagged on as an image (I think the 'logic' is that the sender doesn't need to have the attachment back again - however this is not very helpful in your case!)
This is currently a known issue with ALL enterprise BlackBerry installations (whether they be on notes, exchange, groupwise etc).
Please see update from RIM below: -
xxx8220;This is a previously reported feature request that has already been escalated internally to our development team under the reference SDR20234. No resolution time frame is currently available but it is planned to be included in version 4.1 for BlackBerry Enterprise Server.xxx8221;
When BES 4.1 is available, I will install it and it will resolve this issue. However, for now, please ask Joseph to forward you the original message, and the attachment should come though.
Let me know if this doesn't make sense!
I might have a quick test and see if this is still the behaviour... then will search RIM
: Infrastructure Architect, Denver CO
Last edited by Jadey : 08-29-2007 at 06:13 AM.