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Old 08-29-2007, 08:58 AM   #1 (permalink)
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Default BES - Deleting and Re-Adding user issue

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I had an old Blackberry 8700c that I desired to move owner to a new phone of the same model. Setting an activation password in BES and putting that in the new phone only produced a long activation wait, followed by "Could not sync with server" message.

I then completely deleted the account out of BES. When trying to go back in and re-add the same account, it is constantly stuck on status of Initializing. It stayed that way yesterday for several hours. A PIN number never shows either. Can someone please help me in getting this user back into BES properly and activating this newer device? Thanks
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Old 08-29-2007, 09:26 AM   #2 (permalink)
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Did you then start the activation of the new device and it still says initializing? It will stay at initializing until you set activation password and the pin comes in during the activation process
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Old 08-29-2007, 09:33 AM   #3 (permalink)
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Yea, I did try to push the activation from the phone while initializing, but after a long period of "activating" on the phone, it came back and said it could not sync with server. There is voice service and signal on the phone, though.
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Old 08-29-2007, 10:39 AM   #4 (permalink)
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I've had to remove the entry from BES completely and let BES remove the state database. Usually works then...
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Old 08-29-2007, 11:02 AM   #5 (permalink)
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Be sure the Sync or policy services on the bes server in question are not hung.....
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Old 08-29-2007, 11:30 AM   #6 (permalink)
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Problem solved! I connected the device straight to the server and it sync'd right up. Thanks!
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Old 08-29-2007, 11:57 AM   #7 (permalink)
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Is everything working wirelessly now?
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Old 08-29-2007, 02:52 PM   #8 (permalink)
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That is a work around, not a complete solution. Glad to hear it works but there is still an issue and it will come up when you have to do the same for another user/handheld soon.

In such cases, scroll above and ensure the Policy and Synchronization services are not hung or this may need to be recycled or restarted.
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