We are running BES 4.0 for Exchange Server 2003, and have 37 users on the server. The blackberrydispatcher.exe is pinned the CPU at 100 percent usage. The server is running a P4 2.0 Ghz processor with 1 GB of Ram. Is there any reason that the CPU Utilization should be so hi?

Any help would be appreciated.

sounds like something is wrong. Anything in the ALRT or DISP logs?

What SP of Exchange are you running?
What SP of BES are you running?

What version of 4.0 are you running? This was an issue with BES 4 running with Pre SP6. There is SP7 out for 4.0.

Do you plan on upgrading to BES 4.1? I would suggest that you move to that soon.

Also, increase your ram to about 2GB.

We are running Exchange 2003 SP2, and are running BES 4.0.6.12. Should I update to SP 7 or to 4.1? Is there any benefit to 4.1? Any reason that Dispatcher is running that hi?

It has been known for dispatcher to run at that high due to the software version and memory leak. I was experiencing the same issue on Domino 7.02 BES 4.0 SP6. This somewhat calmed down when I moved to BES Sp6 HF4 and then even better to 4.1.4.

You should carefully look at the upgrade plan for 4.1 because you would need to plan the downtime you require. The documentation of 4.1 will give you the benefits of it. On a server end. it runs so much smoother.

Running 4.1, check the amount of user's that you have and calculate the strength of your server. I would suggest nothing less than 2GB of ram if you have many users.

Hai all,

I'm experiencing same situation here, I'm running BES 4.07 MP2
the server is on VMWare, with 1 VirtualCPU and 1 GB of memory, it serving 20 users only. Is there any explanation?

Regards,

Is it the same process killing your server?

perhaps send a screenshot of what you're seeing? post some logs? something from the ALRT log or your application log?!?!?