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Old 08-29-2007, 12:30 PM   #1 (permalink)
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Default Blackberrydispatcher.exe pinned at 100 CPU

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We are running BES 4.0 for Exchange Server 2003, and have 37 users on the server. The blackberrydispatcher.exe is pinned the CPU at 100 percent usage. The server is running a P4 2.0 Ghz processor with 1 GB of Ram. Is there any reason that the CPU Utilization should be so hi?

Any help would be appreciated.
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Old 08-29-2007, 01:29 PM   #2 (permalink)
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sounds like something is wrong. Anything in the ALRT or DISP logs?

What SP of Exchange are you running?
What SP of BES are you running?
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Old 08-29-2007, 02:50 PM   #3 (permalink)
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What version of 4.0 are you running? This was an issue with BES 4 running with Pre SP6. There is SP7 out for 4.0.

Do you plan on upgrading to BES 4.1? I would suggest that you move to that soon.

Also, increase your ram to about 2GB.
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Old 08-30-2007, 03:39 PM   #4 (permalink)
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We are running Exchange 2003 SP2, and are running BES 4.0.6.12. Should I update to SP 7 or to 4.1? Is there any benefit to 4.1? Any reason that Dispatcher is running that hi?
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Old 08-30-2007, 03:45 PM   #5 (permalink)
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It has been known for dispatcher to run at that high due to the software version and memory leak. I was experiencing the same issue on Domino 7.02 BES 4.0 SP6. This somewhat calmed down when I moved to BES Sp6 HF4 and then even better to 4.1.4.

You should carefully look at the upgrade plan for 4.1 because you would need to plan the downtime you require. The documentation of 4.1 will give you the benefits of it. On a server end. it runs so much smoother.

Running 4.1, check the amount of user's that you have and calculate the strength of your server. I would suggest nothing less than 2GB of ram if you have many users.
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Old 10-25-2007, 10:59 PM   #6 (permalink)
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Hai all,

I'm experiencing same situation here, I'm running BES 4.07 MP2
the server is on VMWare, with 1 VirtualCPU and 1 GB of memory, it serving 20 users only. Is there any explanation?

Regards,
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Old 10-26-2007, 03:04 PM   #7 (permalink)
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Is it the same process killing your server?
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Old 10-27-2007, 10:30 PM   #8 (permalink)
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perhaps send a screenshot of what you're seeing? post some logs? something from the ALRT log or your application log?!?!?
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