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-   -   Emailing to external addresses (http://www.blackberryforums.com/bes-admin-corner/9288-emailing-external-addresses.html)

pauuu 05-30-2005 04:15 AM

Emailing to external addresses
 
Hi All I was wondering if anybody else has experienced anything like this. I am experiencing issues with sending emails to external contacts via my blackberry (I can email them via lotus notes without any issue). The emails simply bounce back with a SMTP error 24 hours later (Failed to connect to SMTP host ROGERS.BLACKBERRY.NET because 221 2.0.0 mx05.bwc.na.blackberry.net closing connection).

Now I can email to other external contacts fine, I have a few web mail accounts as well and I can send emails to them ok as well. But I do have two pop3 accounts that I am having this problem with as well. They also have similar errors when a email is sent to them (Failed to connect to SMTP host ORANGE.NET because : SMTP Protocol Returned a Transient Error)

That one does concern me though as my service provider is orange and I doubt there would be any reason why they would block access to themselves. I have tried contacting orange, they have been very friendly but alas so far they are unable to help me resolve this problem.

If anybody has experienced anything like this could you please let me know.

Thanks

Paul

dev 05-30-2005 07:52 AM

Have you tried to SMTP to that server on port 25? This would indicate if the server is listening (as it should) on port 25.
Other possibilities (some of these I have experienced in BES2.2 versions...may not be the same here)..
1. Does your contact list on the device have two addresses for the same contact an smtp address and notes address? I have found senders with more than one address for a receipient received mail router errors. I haven't seen this in BES4.0 as yet though.
2. Check your router service logs for the BEs server and see if there are any address resolution errors. Some receiving MX servers do reverse lookups on the sender and if unable to resolve, simply drop the connection.
Have you been able to send to this receipient from your device before?
A good tool to check smtp connections/DNS issues is SMTPDiag...this can be found on Microsoft's site. Place the *.exe in any designated directory and run the tool from that dir at a comman prompt. It's fairly intuitive to figure out.

pauuu 05-30-2005 08:26 AM

Thanks dev I gave smtpdiag a go to the address but it passed straight through without any errors (checked it a couple of times to be sure). BES logs didn't seem to come up with anything relevent but I got this from the domino log when i sent a message:


30/05/2005 14:07:31 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx07.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:32 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx08.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:33 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx05.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:34 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx03.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:36 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx06.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:37 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx04.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:38 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx02.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error
30/05/2005 14:07:39 Router: No messages transferred to ROGERS.BLACKBERRY.NET (host mx01.bwc.na.BLACKBERRY.NET) via SMTP: SMTP Protocol Returned a Permanent Error

I have never had to send any emails to this address from my blackberry before (always did it from lotus). But its the only address I have for this person in my contact details.

dev 05-30-2005 08:37 AM

Do you have entries in your SMTP outbound relay section in the server doc?

dev 05-30-2005 09:17 AM

I'm kinda stomped here....
Ok...what version of Domino is the BES running on?
Make sure there are not rep conflicts in the server doc on the BES server
Were you able to smtp to that server address from the BES?

pauuu 05-30-2005 09:24 AM

Do you meen for the BES or my email server? my mail server certainly does have these addresses. The BES settings I will need to check when I get back to the office.

pauuu 05-30-2005 09:26 AM

6.0.3 on the BES and 6.5.3 on my Email server. Yes I ran the smtp software from the BES and it completed ok.

ZeroKool 09-15-2006 01:18 PM

pauu and dev

Did you all ever find any solution to this problem. One of my users is having this problem as well. Its seems to give him this error for ALL outside emails.

EXAMPLE 1:
Your message: Update
was not delivered to: "john doe" <jdoe@us.ibm.com>
because: Router: Failed to connect to SMTP host US.IBM.COM because 221 2.0.0 e34.co.us.ibm.com closing connection:

EXAMPLE 2:
Your message: Update
was not delivered to: "john doe" <johndoe@sbcglobal.net>
because: Router: Failed to connect to SMTP host SBCGLOBAL.NET because 221 2.0.0 ylpvm34.prodigy.net closing connection:

BES 4.1.0.38 / Domino 6.5.4


**EDIT**
I talked to pauuu, and he had given up on the matter. NO SOLUTION. I am just going build new server and move user over to new BES. We will see what happens...

**UPDATE**
Moved the user, and so far so good. He can send external messages and everything. Had him wipe the handheld. Kinda dumb.


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