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Old 09-04-2007, 01:27 PM   #1 (permalink)
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Default Cannot View Folders on new Sprint 8830

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I have a Sprint 8830 World Edition, and I am on a BES Express. I can perform address lookups on my BB, I see sent messages that are sent from my desktop, messages sent from my device show up in my Sent Items folder on my Exchang emailbox, but the only thing that does not work is View Folder. If I go to Messages, hit Menu, then View Folder, I don't see my Exchange mailbox folders. I used to have a 7100i on a different BES (full, not Express), and when I hit View Folder, I could see my Inbox and subfolders on my Exchange mailbox, but I don't seem to have that functionality on my new 8830. Would this be a problem with the 8830, a limitation of the BES Express, or a misconfiguration on the BES?
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Old 09-04-2007, 01:49 PM   #2 (permalink)
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Do you have access to the BES? If so, click on your name in Blackberry manager and select "service access" and then "choose folders for redirection" make sure the folders you want to see are selected. You can also do this from the BB, but for the life of me, I can't remember how.
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Old 09-04-2007, 02:00 PM   #3 (permalink)
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Quote:
Originally Posted by ladydi View Post
Do you have access to the BES? If so, click on your name in Blackberry manager and select "service access" and then "choose folders for redirection" make sure the folders you want to see are selected. You can also do this from the BB, but for the life of me, I can't remember how.
It can be done from the Messages folder menu, Options=>Email Settings, then bring up the menu on the Email Settings screen and select Folder Redirection. This will allow you to see and select from within your mailbox subfolder structure for what is redirected.
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Old 09-04-2007, 02:02 PM   #4 (permalink)
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I checked this over the weekend, and selected a few different folders in my mailbox. I did that from the Desktop Manager on my laptop. I just went into the BES and checked every single folder. I resent the service books to the device from the Blackberry Manager, and gave it a few minutes. It's strange, when I hit View Folder... I don't even see Inbox listed. There are no "Desktop" folders listed anywhere. I vaguely recall a tree view of my "Desktop" folders on my 7100i, but I'm missing the entire mailbox tree in my folder list on the handheld. Does that make sense? I would attach a screenshot, but with it being on my handheld, I wouldnt know how.
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Old 09-04-2007, 02:05 PM   #5 (permalink)
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I went to email settings, Folder redirection on the handheld, and I see Desktop, with a checkbox next to it, but it is kind of greyed out, and I can't place a check in the box. There is nothing underneath it.
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Old 09-04-2007, 02:30 PM   #6 (permalink)
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Quote:
Originally Posted by edonin View Post
It can be done from the Messages folder menu, Options=>Email Settings, then bring up the menu on the Email Settings screen and select Folder Redirection. This will allow you to see and select from within your mailbox subfolder structure for what is redirected.
I thought that was where is was, but that does not exist on my 8800. I just checked one of our 8700's and it has it...weird.

Derekius, There is obviously, something not working properly. BESx and BES sbs or enterprise are all the same. the only difference is the limits on the number of CALs you can add. So being on BESx shouldn't make the difference. If this is a test device, you may want to try wiping and re-activating.
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Old 09-04-2007, 02:49 PM   #7 (permalink)
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It is sort of[ a test device. This is my personal Blackberry, and I setup a BESx at home because I work for an IT consulting company, and we don't have a BES (I need my wireless synchronization, whether it be with my personal e-mail or corporate). I suppose I can make a backup tonight and try it again. I noticed that regardless of which emii laccount I check, I only see the e-mail adress, grayed out, with a checkbox (no check) next to it. Maybe this is a problem with my particular phone, or even the Sprint 8830 model...

Thanks for your help!
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Old 09-04-2007, 02:55 PM   #8 (permalink)
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What mail environment is the BESx connected to? Sounds like something didn't go right.
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Old 09-04-2007, 05:43 PM   #9 (permalink)
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I have an old Compaq machine I use for various testing at home, and that's where I installed the BES Express. The machine runs Windows 2003 Enterprise Edition, is a domain controller, an IIS web server, an Exchange 2003 (SP2) server, a DNS server, a DHCP server, a WSUS server, a SQLExpress 2k5 server, and now a BES Express server. Outlook is not installed on the machine, and it was my understanding that I could have Exchange 2003 and BES on the same machine as long as no more than 15 devices were activated.

Since the the option is grayed out when I go to Folder Redirection for each account, BES or BIS, I am thinking this is a device problem (whether it is just my handheld, or the Sprint 8830 in general I don't know yet) and not a BESx problem...but then again, I've seen stranger things.
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Old 09-04-2007, 06:45 PM   #10 (permalink)
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I spent the past few hours searching for anyone with a similar problem. Somebody suggested deleting the CMIME service book and reactivating. I did this (deleted/resent the service book instead of reactivating) and I can now hit View Folder and see my folder list. Thanks for your help everyone!
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