We are facing problem with some of the users in our Blackberry server. Our BB version is 4.1.3. When we did the enterprise activation we are getting the error message "IT Policy status message : 03 rejects authentication failed" on our BB manager. And also we are getting the error message in the Management logs that "Incoming NID=XXXX was not found in any of the 1 redirected folders". We tried to do the state datbase refresh (folder corrption option)and we can see only his $inbox on his state databse where as he is having so many folders in his mail client. We tried sending the empty(default) policy to the device but still we are getting same error message on the BB manager(IT Policy status message : 03 rejects authentication failed).
Please let us know if anybody has any work arround or solution for this problem. We tried all the possible solutions as per the KB mentioned by RIM. Please help us.