Originally Posted by jsconyers
How long as this been an issue? Has it ever deleted on both the HH and in GW? If he opens or deletes the mail on GW, does it reflect that on the handheld? I would check the BES and verify that his device is set to bidirectional. If so, do a battery pull on the device and resend the service books from the BES
I am not sure how long ago it stopped working. Probably a week or two. Nothing has changed on our BES and to my knowledge, nothing has changed on his BB.
When I delete a message on his GW, it does not delete it on the BB. That is, until I do a reconcile now.
I verified that the device is set to bidirectional and resent the service books, but no change.
Any other suggestions are appreciated.