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Old 09-06-2007, 02:57 PM   #1 (permalink)
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Default Can't send IT Policy

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I must start by saying I'm very green with BES. My boss shows up with a Pearl and says make my email get on here. Long story short. I've got everything set up with my Exchange 2003 server and the BES v4.1.4.15. I activated his phone via USB and it seemed to be working last night. He comes in this morning and it woun't send or receive. When I try to push out the IT Policy it comes back with an "error" status. Can you guys look at a portion of my error logs and see if anything jumps out. If you have questions or need more info, let me know. I'm way behind the eight ball on this one until I can get more hands on with the BES.

Thanks,
Mike-b




[40000] (09/06 13:12:41.745):{0x1330} [BIPP] Ping 132 sent
[40000] (09/06 13:12:41.745):{0x540} [BIPP] PingResponse 132 received
[46032] (09/06 13:13:38.665):{0x1D24} [SYNC-UserControl] Send XML response to Exchange connector. [Johnny Wacker:1]
[46008] (09/06 13:13:38.665):{0x20BC} [SYNC-SSession] Send 1 packet(s) with 186 bytes to the device. [Johnny Wacker:1, SID=624709578, CLID=8, ECLID=30, TAG=84, ST=80]
[40000] (09/06 13:13:38.665):{0x1330} [BIPP] Send data, Tag=84
[46052] (09/06 13:13:38.665):{0x20BC} [SYNC-SSession] Contain 2 record(s) and 2 command(s) from Exchange.Email Filters/Email Settings [Johnny Wacker:1]
[40000] (09/06 13:13:38.727):{0x540} [BIPP] Received status FAILED, Tag=84
[46066] (09/06 13:13:38.727):{0x2344} [SYNC-SSession] Received FAILED status from relay. [Johnny Wacker:1, SID=0, CLID=8, ECLID=30]
[46051] (09/06 13:13:38.727):{0x2344} [SYNC-UserControl] BackoffServerSession is called, ServerSessionTimeout is changed to 80 minutes. [Johnny Wacker:1]
[40000] (09/06 13:14:38.731):{0x1330} [BIPP] Ping 133 sent
[40000] (09/06 13:14:38.731):{0x540} [BIPP] PingResponse 133 received
[40000] (09/06 13:15:38.730):{0x1330} [BIPP] Ping 134 sent
[40000] (09/06 13:15:38.730):{0x540} [BIPP] PingResponse 134 received
[46008] (09/06 13:15:41.637):{0x2174} [SYNC-SSession] Send 1 packet(s) with 186 bytes to the device. [Johnny Wacker:1, SID=624832546, CLID=8, ECLID=30, TAG=85, ST=80]
[40000] (09/06 13:15:41.637):{0x1330} [BIPP] Send data, Tag=85
[46052] (09/06 13:15:41.637):{0x2174} [SYNC-SSession] Contain 2 record(s) and 2 command(s) from Exchange.Email Filters/Email Settings [Johnny Wacker:1]
[40000] (09/06 13:15:41.730):{0x540} [BIPP] Received status FAILED, Tag=85
[46066] (09/06 13:15:41.730):{0x22A8} [SYNC-SSession] Received FAILED status from relay. [Johnny Wacker:1, SID=0, CLID=8, ECLID=30]
[46051] (09/06 13:15:41.730):{0x22A8} [SYNC-UserControl] BackoffServerSession is called, ServerSessionTimeout is changed to 80 minutes. [Johnny Wacker:1]
[36021] (09/06 13:15:42.183):{0x1C18} [SYNC-Gate] Performing system health check (BlackBerrySyncServer Version 4.1.4.12 (built at 20:15:37 on May 3 2007))
[45057] (09/06 13:15:52.121):{0x2380} {ExtUDPNtfThread::RenewSubscription}: DBNS did not receive database changes since last renewal.
[45051] (09/06 13:15:52.121):{0x2380} DBNS: renewed subscription, heartbeat 361
[40000] (09/06 13:16:41.744):{0x1330} [BIPP] Ping 135 sent
[40000] (09/06 13:16:41.744):{0x540} [BIPP] PingResponse 135 received
[40000] (09/06 13:17:41.741):{0x1330} [BIPP] Ping 136 sent
[40000] (09/06 13:17:41.741):{0x540} [BIPP] PingResponse 136 received
[46032] (09/06 13:18:37.661):{0x20BC} [SYNC-UserControl] Send XML response to Exchange connector. [Johnny Wacker:1]
[46008] (09/06 13:18:37.661):{0x22A8} [SYNC-SSession] Send 1 packet(s) with 186 bytes to the device. [Johnny Wacker:1, SID=625008578, CLID=8, ECLID=30, TAG=86, ST=80]
[40000] (09/06 13:18:37.661):{0x1330} [BIPP] Send data, Tag=86
[46052] (09/06 13:18:37.661):{0x22A8} [SYNC-SSession] Contain 2 record(s) and 2 command(s) from Exchange.Email Settings/Email Filters [Johnny Wacker:1]
[40000] (09/06 13:18:37.724):{0x540} [BIPP] Received status FAILED, Tag=86
[46066] (09/06 13:18:37.724):{0x1D24} [SYNC-SSession] Received FAILED status from relay. [Johnny Wacker:1, SID=0, CLID=8, ECLID=30]
[46051] (09/06 13:18:37.724):{0x1D24} [SYNC-UserControl] BackoffServerSession is called, ServerSessionTimeout is changed to 80 minutes. [Johnny Wacker:1]
[40000] (09/06 13:19:37.721):{0x1330} [BIPP] Ping 137 sent
[40000] (09/06 13:19:37.721):{0x540} [BIPP] PingResponse 137 received
[40000] (09/06 13:20:37.719):{0x1330} [BIPP] Ping 138 sent
[40000] (09/06 13:20:37.719):{0x540} [BIPP] PingResponse 138 received
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Old 09-08-2007, 12:16 AM   #2 (permalink)
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Does your boss have an Enterprise BlackBerry Data Plan? Assuming he's using T-Mobile too check out: T-mobile plans
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