09-11-2007, 12:37 PM
Thumbs Must Hurt
Join Date: Jan 2005
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Yesterday, RIM was able to OTA activate a "test" unit running 4.2.1 101 (don't know if it was an 8700c) against the affected mailbox, so that's what's pinning it down to a device issue. The device in question has been activated at least three times in the past on this server (as it is MY device!). The problem unit is running 18.104.22.168 and this is the first time I've tried activating since the hh upgrade 3 weeks ago.
As for the activation log...it gets covered up with the pop-up error very quickly. I'll have to see the log from a successful activation to be able to state it correctly.
Once the upgrade is completed this evening, I'll more than likely wipe and run thru it again just to see what, if anything, happens. I'd forgotten about the RK utility.
If I still had it, I'd reload a previous hh software to pin it down to either a physical "oddity" or an OS issue...
I'll post any new info...or logs if it continues failing.
Thanks for the feedback.