09-11-2007, 08:18 PM
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| | Enterprise Activation issues after Microsoft Exchange rebuild
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Hopefully somebody can shed some light on an issue that we're currently experiencing; I look after 15 Blackberry users here (activations etc) the BES is administrated in the UK by head office.
Last week our Exchange server died; I had to rebuild it & restore from tape. Since then our Blackberries have stopped working, Blackberry support informed me that a new MAPI profile would have been created so the BES accounts would have to be re-created.
This was done last night by our BES administrator in the UK; I’ve tried re-activating my device this morning however I constantly receive “The server is not responding, please contact your system administrator’
I receive the etp message without an issue, however it isn’t picked up by the BES server & just sits there for twenty minutes; I then receive another etp e-mail just as I receive the “The server is not responding, please contact your system administrator’ error message.
The etp messages are as below:
First etp message:
Second etp message:
Unfortunately I can’t get onto the BES so if somebody could shed some light as to what the issue could be that would great!