Originally Posted by hdawg
I really don't like bashing MSP's (considering I work for one too), and we certainly make our fair share of mistakes. I'd recommend to ask to speak with a manager or an engineer that can provide some feedback on this ... and if you get the same stonewalled approach, then it just isn't in their business model to adjust for your request and you'll unfortunately have to go somewhere else to get what you need.
They are stonewalling, and their support staff is often rude on e-mail and seems unwilling to answer questions. This has been going on for *half a year* -- far too long, especially when I initially thought it was a server-side problem with Exchange, and they kept coming up with other ideas, none of which works! Hopefully, I can convince them to change the RTF setting for the domain, and this should fix the problem.