09-15-2007, 09:09 AM
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You have stated your question quite well...sign of a good sys admin.
In the earlier BES versions (2.0.x), the BlackBerryOutbox.nsf was prone to corruption and caused a lot of mail delivery issues. Your high pending counts may be a sum total of what's currently visible in the BlackBerryOutbox.nsf + what may have been deleted from the view but not entirely purged + what's on the wireless network + what's reported by the BB Manager.
A good way to look at it is to check the db properties of the BlackBerryOutbox.nsf and compare the # of documents that's reported in the properties view and what's actually visible. All this would do is satisfy your curiosity....in the end just purge all the pending messages prior to upgrading to 4.1. It will spit up a lot of error messages on the BES domino console, but that's ok. I would say do this a couple of days before if possible. In addition to this I would suggest you do a proper "housekeeping" exercise before you begin your upgrade. Use all the typical domino maintenance tasks (fixup updall,compact), backup the domino logs and BES logs (for reference) and then clear them. Allow the BES to run for a couple hours in this "clean" state to ensure all's well. This way you do not carry-over any junk during the upgrade.
Preparing for the Upgrade
Handhelds whose device OS is pre-4.0 will continue to work and end-users will continue to experience all the features/benefits that they have in the past, however they will be unable to experience any new updated 4.0 and above functionality.
It has been observed that some devices (16MB and lower) experience performance issues with some basic functionalities (synchronization, activation). In such cases it may be necessary to perform a xxx8220;wipe and re-loadxxx8221; of the devicexxx8217;s software, with a minimal amount of applications installed in order to efficiently use the available resources.
Upgrading domino first then BES would be the recommended path. Any reason you're not considering going to R7?
The BlackBerryDirectory database (BBDir.nsf) has been replaced with the new SQL-type configuration database. This can be removed after the upgrade since it's no longer used.
The BlackBerryOutbox.nsf would no longer be necessary after the upgrade.
The Profiles.nsf and the users State databases are absolutely required.
Prepare a roll-back plan - critical, since this upgrade makes significant changes to the BES infrastructure and you cannot down-grade or roll back to ver 2.2.x.
Make your users aware of the new features and what to expect. Many may see new icons show up on the devices and some may work or not...depending on the device OS version.
Have the users themselves perform some good housekeeping on their mail files before the upgrade. Once done, you should run some of those maintenance tools (you may have it already scheduled already).
Remove any disabled/deleted accounts from the BES - double check the Profiles.nsf
Prior to the upgrade - ensure that most of your users are within coverage and have turned-on their wireless radio.
Expect some issues with those users that have extremely large calendar entries.
My two cents worth. Good luck