BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-17-2007, 11:11 AM   #1 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Verizon/Cingular
Posts: 10
Post Thanks: 1
Thanked 0 Times in 0 Posts
Question Role Based Administration

Please Login to Remove!

Hi all,

We just brought our BES server in house and I am setting up Role Based Administration to allow our Help Desk Supervisor access to BES.

I started by granting him "Senior Helpdesk Administrator" but he did not have the capability to do Enterprise Activations or Add Users; so I bumped it up to "Device Administrator", still no Add User; so I went to "Enterprise Administrator" and still no Add User....

What's going on here? Per the manual "Senior Helpdesk Administrator" should be able to "perform all user account management tasks"....

Any ideas?

Thanks
Tim
Offline  
Old 09-17-2007, 01:10 PM   #2 (permalink)
New Member
 
Join Date: Feb 2006
Location: Boulder CO
Model: 7250
Carrier: Nextel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Role Based Administration

Hi. How are you adding the user? Senior HelpDesk role is sufficient for activations and adding users. I had to use domain\user for it to work properly for Windows Authentication- otherwise it needed a sql account created.
Hope it helps, dhahn
Offline  
Old 09-19-2007, 08:31 AM   #3 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Verizon/Cingular
Posts: 10
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default The "fix"

Okay there was not fix. I simply changed the role back to Sr. Helpdesk and the "add users" option was available.

We are using Windows Auth for logins and the associated SQL Logins are all set up correctly.

Thanks
Offline  
Old 09-19-2007, 08:25 PM   #4 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

You must be doing an EA via USB cable. Only Device Administrator and higher can see the Device Management menu. I give my BlackBerry support people "Senior Helpdesk Administrator" and have them perform wireless EA.
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.