09-17-2007, 11:11 AM
Join Date: Sep 2007
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| | Role Based Administration
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We just brought our BES server in house and I am setting up Role Based Administration to allow our Help Desk Supervisor access to BES.
I started by granting him "Senior Helpdesk Administrator" but he did not have the capability to do Enterprise Activations or Add Users; so I bumped it up to "Device Administrator", still no Add User; so I went to "Enterprise Administrator" and still no Add User....
What's going on here? Per the manual "Senior Helpdesk Administrator" should be able to "perform all user account management tasks"....