BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-03-2005, 09:56 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: vodafone
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Large Number of Queued Messages

Please Login to Remove!

Running Setup:

Exchange 5.5
BES4 SP1

We seem to have a large number of queued messages. Apart from coverage issues and the devices being turned off and clumping, what are the other reasons why approx 9000 messages are being queued?

Is there any way to force the queue to send?

It seems somewhat odd because only around 100 messages have been expired. Does anyone know what the default time for expired messages are?

Thanks
Offline  
Old 06-03-2005, 10:05 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
udontknowjack's Avatar
 
Join Date: Aug 2004
Location: State of Confusion
Model: 9000
Carrier: T-Mobile
Posts: 483
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Messages stay in pending for 7 days then they expire. We have 400 devices and I very often have 8,000 or so pending messages. Reasons are people are out of coverage, devices turned off or people have left the company but I wasn't informed so they are the BES but now device anymore. I periodically go through and purge pending on users that haven't used their devices for over 30 days. The large pending count slows down email scans as the BES has to scan all those mailboes for those messages everytime.
Offline  
Old 06-03-2005, 10:09 AM   #3 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here... only about 10% of our devices have coverage during the day (none in building), and we regularly see pending hanging around 7500 or higher. Drops down to 3000-4000 or so in the evenings
Offline  
Old 06-03-2005, 10:23 AM   #4 (permalink)
dev
CrackBerry Addict
 
dev's Avatar
 
Join Date: Apr 2005
Location: Toronto
Model: 8800
Carrier: Rogers
Posts: 571
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

It's possible to force the queue to send by restarting the BES router task. What this does is cause the BES servers' SRP to re-authenticate with the NOC (RIM network) and push any transactions/messages that have been tagged for redirection. The problem with that is, each user is only allowed a store of 5 messages on the wireless network (prevent spamming...etc). These messages will stay there for 7 days and then be dropped if the device fails to acknowledge the challenge responses from the BES server.
So the queue will remain for those users whose devices fail to respond for whatever reason - out of coverage, wireless turned off, poor signal strength).

If the affected users are within coverage, and it takes days to receive messages on their devices, then I would look at the other internal network issues that may be related.
It's not unusual to have high pending counts during peak hours on a BES server with several hundred users.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.