06-03-2005, 10:23 AM
Join Date: Apr 2005
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It's possible to force the queue to send by restarting the BES router task. What this does is cause the BES servers' SRP to re-authenticate with the NOC (RIM network) and push any transactions/messages that have been tagged for redirection. The problem with that is, each user is only allowed a store of 5 messages on the wireless network (prevent spamming...etc). These messages will stay there for 7 days and then be dropped if the device fails to acknowledge the challenge responses from the BES server.
So the queue will remain for those users whose devices fail to respond for whatever reason - out of coverage, wireless turned off, poor signal strength).
If the affected users are within coverage, and it takes days to receive messages on their devices, then I would look at the other internal network issues that may be related.
It's not unusual to have high pending counts during peak hours on a BES server with several hundred users.