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-   -   Messages not deleting on BB (http://www.blackberryforums.com/bes-admin-corner/9576-messages-not-deleting-bb.html)

Jim Bond 06-03-2005 09:06 AM

Messages not deleting on BB
 
Have a couple of users who delete messages from their desktop e-mail, but they won't delete from their BB. Any ideas what might be happening?

jibi 06-03-2005 09:49 AM

1 - They are emptying their Deleted Items before the BES does it reconcile scan
2 - They aren't waiting long enough, as the reconcile process only runs once every 20 minutes

Depending on which version of BES you are running (Exchange, Notes, Groupwise), it could be a few more things (atleast I know of an issue for Exchange).

Jim Bond 06-03-2005 10:47 AM

OK, it's BES 4 for Exchange

If I do a reconcile now from the unit, shouldn't it delete the mail items?

I'll have to check on the deleted items bit, that might have something to do with it.

jibi 06-03-2005 12:36 PM

If you do Reconcile Now, it should delete them, yes. If you are using Cached Mode in Outlook 2003, be sure to do a Send/Receive to force an update on the Exchange server.

If that does work, but it doesn't work on its own within the 20 minute interval, then you may be experiencing the issue we had. You can do this command from the command-line on a DC to check the displayName value:

ldifde -f users.txt -r "(objectClass=user)" -s DCSERVERNAME

Look for the displayName value for a user in question to verify that it is the same thing that is actually being displayed (either with ADUC or BESMC). This is just one issue that caused problems for us. You can view the MAGT log on the BES and see the mailbox being stopped/started every 12 minutes, reporting that there was a mailbox move detected.

This probably isn't your issue, but just gives you an idea that the issue, if not user impatience, could be something thats not exactly apparent at first or second glance.


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