Im running 4.1.4 as well (220.127.116.11). Since I have no software assigned its not allowing the options. I did restart the services yesterday, in fact I even restarted the entire server last night as well just in case there was a dependency service in their that was not restarting along with the BES services. That didnt make a difference either.
These users are sending and receiving through the blackberry's but as mentioned, the server is not showing any stats and doesn't even show them as registered.
Originally Posted by DarthBBerry
Kinda depends on what version of BES you're using. I'm using 4.1.4 and it's under the User, then Device Management. If you don't have any software configurations assigned to the user, it won't update.
Another option is to stop/restart all Blackberry Services. Risky, but it might refresh the view.