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Old 06-06-2005, 04:56 AM   #1 (permalink)
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Default Blackberry Issues after moving from Exchange 5.5 to 2003

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Hello,

We have a 3.6.4.8 Blackberry Enterprise Server running on an Exchange 5.5 platform. We're ready to migrate these 5.5 mailboxes to a new Exchange 2003 cluster server. During the pilot, after moving a mailbox, we cannot send/receive email from blackberry. The error message we get is:

message status trans error: failure at service

I've checked the support pages on Blackberry and one of the things they said is the besadmin account needs to have "send as", "receive as" and "administer information store" access at the admin group, mailbox store and mailbox level. Also at the public store level. I confirmed that these rights are set up.

I also ran that handheldcheck utility.

Are there any other gotchas that I'm missing? When we right click on the mailbox in the Blackberry Enterprise Admin program and select "properties", we get an error message as well.

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Old 06-06-2005, 06:22 AM   #2 (permalink)
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BES is perhaps still pointing to the old exchange 5.5 for the migrated mailboxes thus the error
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Old 06-06-2005, 06:25 AM   #3 (permalink)
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Did you follow the instructions in this PDF document from RIM?
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Old 06-06-2005, 08:27 AM   #4 (permalink)
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Actually, I asked RIM for documentation and I'm still waiting for a reply. Do you have that .pdf? If so, could you email it to me at [email address]

Thanks
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Old 06-06-2005, 09:38 AM   #5 (permalink)
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www.blackberry.com/support under product documentation

Role: Exchange View Only Administrator - enabled for each Administrative Group that will host BlackBerry users; open ESM, expand Administrative Groups, right-click on Administrative Group you are administering and select Delegate control.

Security: Administer Information Store, Send As, Receive As - allowed for each Exchange server that will host BlackBerry users; open ESM, expand Administrative Groups, expand Administrative Group you are administering, expand Servers, right-click on each server that will host BlackBerry users, click on Properties, click on Security tab, highlight service account and make allowances for Administer Information Store, Send As, and Receive As.
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Old 06-06-2005, 09:45 AM   #6 (permalink)
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http://www.blackberry.com/knowledgec...owse&sort=name

ESM 2003 Installed on the BES?
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