Sorry for the widespread noob question. I'm in effect helping my IT group solve my problem.
BES v220.127.116.11 with MS Exchange
Old BB: 7290 with no sync problems but replaced due to hardware malfunctions
New BB: 8820, OS v18.104.22.168
We have tried activation about 20 times over the past 36 hours most of which has failed but some have gotten to the point where I can send/receive corporate email and I have my calendar events (in some cases each event is duplicated - probably due to multiple activation attempts).
The last attempt was after a device wipe and I'm back with email and calendar but no contacts, tasks or notes. Enterprise Activation on the BB shows status as "Activated On Sep. 26, 2007", this is the first time that I've actually had that status.
I've been all over the BB KB articles and various forums with little luck. I'll IM the assigned tech and ask things like, "is the BB sync service in service?" (yes) based upon what I can find in the KB articles. I've done all the steps in the top 20 KB articles (e.g. Desktop [SYNC] service delete/undelete, etc.) and short of installing BES at home and troubleshooting it manually, I think I've done an OK job of killing this one. The IT group used to be all BB users and now many have switched to Windows Mobile devices so the intelligence quotient has dropped.
Time for the experts.
Question 1: Does this experience (i.e. getting the BB to sync properly after a new activation) ring a bell with anyone?
Question 2: Can I possibly use desktop manager to sync the device and essentially kick it in the a$$? (Note that I can perform an OTA lookup against my corporate AD and save the contact in the BB but it won't 'up-sync' to exchange/outlook)