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-   -   Errors observed on the BES (http://www.blackberryforums.com/bes-admin-corner/97220-errors-observed-bes.html)

pankajppawar 09-27-2007 02:01 AM

Errors observed on the BES
 
Does anyboby have an explanation for the following errors

1.) 20070921\EDEMUMEXTAPP007_MAGT_01_20070921_0001.txt (12636): [20539]
(09/21 04:14:32.471):{0x14E4} {pravin.nair@edelcap.com}
RescanPIMItems(3) failed: ERR_NETWORK_PROBLEM


2.) [40720] (09/24 13:33:28.566):{0x1158} MAPI call failed. Error 'Network
problems are preventing connection to the Microsoft Exchange Server
computer.', LowLevelError 6, Component 'Microsoft Exchange Server
Information Store', Context 1300


3.) Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoSetValue] SQL error: [0x80004005
[DBNETLIB][ConnectionWrite (WrapperWrite()).]General network error.
Check your network documentation.] Source: [Microsoft OLE DB Provider
for SQL Server] SQL State: [08S01] NativeError: [11]
- Gene

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoSetValue] COM Error 0x80004005 - Unspecified error -
Source: "Microsoft OLE DB Provider for SQL Server" - Description
"[DBNETLIB][ConnectionWrite (WrapperWrite()).]General network error.
Check your network documentation."

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
COM Error 0x80004005 in ConnectionItem::ValidateConnection() -
Connection failure - Unspecified error

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
COM Error 0x80004005 in ConnectionItem::ConnectToDB() - Unspecified
error - Unspecified error (connection string -
Provider=SQLOLEDB;Server=EDEMUMEXTAPP007;Database= BESMgmt;Trusted_Connec
tion=Yes)

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
[ODBCDatabase::CheckConnection] ReInitializePool failed

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
ConnectionPool::GetConnection(): Unable to find available connection,
because the Connection pool is uninitialized

Type: Warning
Date: 20/09/2007
Time: 13:33:28
Event: 20000
Source: BackupConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BackupConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoGetFirstValue] Unable to get connection
------------------------------------

4.) Type: Warning
Date: 20/09/2007
Time: 13:24:28
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoGetFirstValue] SQL error: [0x80004005
[DBNETLIB][ConnectionWrite (WrapperWrite()).]General network error.
Check your network documentation.] Source: [Microsoft OLE DB Provider
for SQL Server] SQL State: [08S01] NativeError: [11]

Type: Warning
Date: 20/09/2007
Time: 13:25:08
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoGetFirstValue] Unable to get connection

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
COM Error 0x80004005 in ConnectionItem::ConnectToDB() -
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. - Unspecified error (connection string -
Provider=SQLOLEDB;Server=EDEMUMEXTAPP007;Database= BESMgmt;Trusted_Connec
tion=Yes)

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
[ODBCDatabase::CheckConnection] ReInitializePool failed

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
ConnectionPool::GetConnection(): Unable to find available connection,
because the Connection pool is uninitialized

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: DevMgmtConnector
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( DevMgmtConnector )
could not be found. It contains the following insertion string(s): .
[ODBCRecord::DoGetFirstValue] Unable to get connection
--------------------------------------------------

5.) Type: Warning
Date: 20/09/2007
Time: 13:49:59
Event: 20000
Source: BlackBerry Router
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Router )
could not be found. It contains the following insertion string(s): .
[RELAY_SRP:UNKNOWN:00984698] Error_sending_data, ERROR=10057

Type: Warning
Date: 20/09/2007
Time: 13:49:59
Event: 20000
Source: BlackBerry Router
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Router )
could not be found. It contains the following insertion string(s): .
[RELAY_SRP:UNKNOWN:00984698] Send_failure
------------------------------------

6.) Type: Warning
Date: 20/09/2007
Time: 23:26:43
Event: 20000
Source: BlackBerry Controller
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller
) could not be found. It contains the following insertion string(s): .
Unable to query service status of Dispatcher 'EDEMUMEXTAPP007': 1726

Type: Warning
Date: 20/09/2007
Time: 23:26:43
Event: 20000
Source: BlackBerry Controller
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller
) could not be found. It contains the following insertion string(s): .
Could not connect to Service Control Manager at \\127.0.0.1: 1721

Type: Warning
Date: 20/09/2007
Time: 23:26:43
Event: 20000
Source: BlackBerry Controller
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller
) could not be found. It contains the following insertion string(s): .
Unable to reconnect to Dispatcher 'EDEMUMEXTAPP007'
------------------------------------

7.) Type: Warning
Date: 20/09/2007
Time: 13:25:23
Event: 40578
Source: BlackBerry Messaging Agent EDEMUMEXTAPP007 Agent 1
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 40578 ) in Source ( BlackBerry Messaging
Agent EDEMUMEXTAPP007 Agent 1 ) could not be found. It contains the
following insertion string(s): .
CDO helper 07970008 - worker thread 000014fc not responding, Calling
ProcessReqRespFromMapi

Type: Warning
Date: 21/09/2007
Time: 19:50:04
Event: 20265
Source: BlackBerry Messaging Agent EDEMUMEXTAPP007 Agent 1
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20265 ) in Source ( BlackBerry Messaging
Agent EDEMUMEXTAPP007 Agent 1 ) could not be found. It contains the
following insertion string(s): .
{mayuresh.karnik@edelcap.com} MAPIMailbox::GetNewDeletedMessages -
GetContentsTable (0x80040115) failed

Type: Warning
Date: 20/09/2007
Time: 13:25:14
Event: 20000
Source: BlackBerry Messaging Agent EDEMUMEXTAPP007 Agent 1
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Messaging
Agent EDEMUMEXTAPP007 Agent 1 ) could not be found. It contains the
following insertion string(s): .
ConnectionPool::GetConnection(): Unable to find available connection,
because the Connection pool is uninitialized

Type: Warning
Date: 20/09/2007
Time: 13:25:14
Event: 20000
Source: BlackBerry Messaging Agent EDEMUMEXTAPP007 Agent 1
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Messaging
Agent EDEMUMEXTAPP007 Agent 1 ) could not be found. It contains the
following insertion string(s): .
[ODBCRecord::DoGetFirstValue] Unable to get connection
-------------------------------------------------------------

8.) Type: Warning
Date: 20/09/2007
Time: 13:24:46
Event: 20659
Source: BlackBerry Dispatcher EDEMUMEXTAPP007
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20659 ) in Source ( BlackBerry Dispatcher
EDEMUMEXTAPP007 ) could not be found. It contains the following
insertion string(s): .
CheckValidConnection: COM exception

Type: Warning
Date: 20/09/2007
Time: 13:24:46
Event: 20641
Source: BlackBerry Dispatcher EDEMUMEXTAPP007
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20641 ) in Source ( BlackBerry Dispatcher
EDEMUMEXTAPP007 ) could not be found. It contains the following
insertion string(s): .
COM Error 0x46F040 in CheckValidConnection - [DBNETLIB][ConnectionWrite
(WrapperWrite()).]General network error. Check your network
documentation. - Unspecified error
------------------------------

9.) Type: Warning
Date: 20/09/2007
Time: 13:24:28
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
COM Error 0x80004005 in ConnectionItem::ValidateConnection() -
[DBNETLIB][ConnectionRead (recv()).]General network error. Check your
network documentation. - Unspecified error

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
COM Error 0x80004005 in ConnectionItem::ConnectToDB() -
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. - Unspecified error (connection string -
Provider=SQLOLEDB;Server=EDEMUMEXTAPP007;Database= BESMgmt;Trusted_Connec
tion=Yes)

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
SCS::ThreadProc - ReInitializePool failed

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
ConnectionPool::GetConnection(): Unable to find available connection,
because the Connection pool is uninitialized

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
SCS::GetRoutingInfo - Unable to get a connection from the connection
Pool

Type: Error
Date: 20/09/2007
Time: 13:24:58
Event: 10000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
SCS::CheckSRPInfoUpdated - Unable to get server routing info

Type: Warning
Date: 20/09/2007
Time: 13:24:58
Event: 20000
Source: BlackBerry Policy Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Policy
Service ) could not be found. It contains the following insertion
string(s): .
SCS::ThreadProc - CheckSRPInfoUpdated failed
----------------------------------------------------

10.) Type: Warning
Date: 20/09/2007
Time: 13:24:29
Event: 20000
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
[ODBCRecord::DoSetValue] SQL error: [0x80004005 Connection failure]
Source: [Microsoft OLE DB Provider for SQL Server] SQL State: [08S01]
NativeError: [0]

Type: Warning
Date: 20/09/2007
Time: 13:25:00
Event: 20000
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
COM Error 0x80004005 in ConnectionItem::ConnectToDB() -
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. - Unspecified error (connection string -
Provider=SQLOLEDB;Server=EDEMUMEXTAPP007;Database= BESMgmt;Trusted_Connec
tion=Yes)

Type: Warning
Date: 20/09/2007
Time: 13:25:00
Event: 20000
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
[ODBCDatabase::CheckConnection] ReInitializePool failed

Type: Error
Date: 20/09/2007
Time: 13:25:00
Event: 16063
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 16063 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
[SYNC-DSession] Failed to update CLID in SyncUserState table. [Sachin
Khandelwal:53, CLID=359]

Type: Warning
Date: 20/09/2007
Time: 13:25:02
Event: 20000
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
ConnectionPool::GetConnection(): Unable to find available connection,
because the Connection pool is uninitialized

Type: Warning
Date: 20/09/2007
Time: 13:25:02
Event: 20000
Source: BlackBerry Synchronization Service
Category: None
User: N/A
Computer: EDEMUMEXTAPP007
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry
Synchronization Service ) could not be found. It contains the following
insertion string(s): .
[ODBCRecord::DoGetFirstValue] Unable to get connection


11.) error occurred at 13:35

[40720] (09/24 13:33:28.566):{0x1158} MAPI call failed. Error 'Network
problems are preventing connection to the Microsoft Exchange Server
computer.', LowLevelError 6, Component 'Microsoft Exchange Server
Information Store', Context 1300


If anybody has a solution for any of these problems , would great help for me as my Server is HANGING quite frequently and only solution left out for me is to restart the Server.

hdawg 09-27-2007 07:35 AM

First question: What version and Service Pack of BES are you running?

It looks like you're having significant network problems with your BES communicating to your SQL & Exchange servers.

I'd recommend searching the forums and the BlackBerry Technical Solution Center for some assistance and attacking each issue one at a time.


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