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Old 09-28-2007, 01:17 PM   #1 (permalink)
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Default Confused about Remote Wipe

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I searched, but couldn't find a definitive answer.

Is it possible to just remote wipe a device and NOT lock it. We recently had a situation where we allowed a person to put their own, personal blackberry on our BES. They were recently let go, and i wanted to remote wipe the device. I didn't, because I was afraid that it would lock on him, and I would need to get him some sort of password...

Can someone please clarify this?

~Jake
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Old 09-28-2007, 01:51 PM   #2 (permalink)
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Send the device a Default (blank) IT policy, so that a password won't be required on the handheld.

Make sure the Default policy is successfully applied to the end-user device.

Then do the remote wipe.

You won't have to give the user a password for anything.
Even if one is required on the device, they get to pick it themselves, and can turn it off at will.
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