BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-08-2005, 12:32 AM   #1 (permalink)
New Member
Join Date: Jun 2005
Model: Many
Carrier: T-Mobile
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Custom IT Policy Rules not working

Please Login to Remove!

I'm trying to implement some custom rules to work with my in-house software. I added a rule into my software like this (not literally):


Then our BES admin tried to control these rules using IT Policy. He added com.mydomain.myapp.my_thing as type Integer, range 0-3600, value 60, and applied the policy to a single handheld for testing. The BES logged this error:

Event Type:	Warning
Event Source:	BlackBerry Policy Service
Event Category:	None
Event ID:	20000
Date:		6/6/2005
Time:		4:23:23 PM
User:		N/A
Computer:	[ed]
ID:25}RequestHandler::HandleITADMINDataCommand - ITPolicy Fail Ack for
the command SET_IT_POLICY_COMMAND - Processing packet, Tag=249460
We get this for any custom rule we add, even though the Berry shows the IT Policy timestamp updating.

I tried making a test rule with no special charaters (MyTestRule), but the value still doesn't come through.

Has anyone tried implementing custom local rules like this? TSupport is stonewalling me unless I upgrade to Tx5, which just is not going to happen.
Old 08-18-2005, 11:16 AM   #2 (permalink)
New Member
Join Date: Aug 2005
Model: 7250
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Set_it_policy_command

I have same SET_IT_POLICY_COMMAND errors.
Any resolution ?
Old 08-22-2005, 12:00 AM   #3 (permalink)
New Member
Grimlock's Avatar
Join Date: Jul 2005
Location: Shellharbour, NSW, Australia
Model: Pearl
Carrier: Vodafone
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts

Try this thread guys.

Click here for support.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD   picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.