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Old 06-08-2005, 01:32 AM   #1 (permalink)
jwb
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Default Custom IT Policy Rules not working

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I'm trying to implement some custom rules to work with my in-house software. I added a rule into my software like this (not literally):

com.mydomain.myapp.my_thing
com.mydomain.myapp.my_other_thing

Then our BES admin tried to control these rules using IT Policy. He added com.mydomain.myapp.my_thing as type Integer, range 0-3600, value 60, and applied the policy to a single handheld for testing. The BES logged this error:

Code:
Event Type:	Warning
Event Source:	BlackBerry Policy Service
Event Category:	None
Event ID:	20000
Date:		6/6/2005
Time:		4:23:23 PM
User:		N/A
Computer:	[ed]
Description:
{user@domain.com, PIN:CAFEBABE,
ID:25}RequestHandler::HandleITADMINDataCommand - ITPolicy Fail Ack for
the command SET_IT_POLICY_COMMAND - Processing packet, Tag=249460
We get this for any custom rule we add, even though the Berry shows the IT Policy timestamp updating.

I tried making a test rule with no special charaters (MyTestRule), but the value still doesn't come through.

Has anyone tried implementing custom local rules like this? TSupport is stonewalling me unless I upgrade to Tx5, which just is not going to happen.
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Old 08-18-2005, 12:16 PM   #2 (permalink)
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Default Set_it_policy_command

I have same SET_IT_POLICY_COMMAND errors.
Any resolution ?
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Old 08-22-2005, 01:00 AM   #3 (permalink)
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Default

Try this thread guys.

http://www.blackberryforums.com/arch...hp/t-2988.html

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