BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-08-2005, 06:49 AM   #1 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 4.0 GroupWise SP1

Please Login to Remove!

Yes it was released last night. Why RIM always issues service pack and hot fixes around midnight EST I'll never know...

Anyways.. click the link to download it. Some decent fixes in it (though it looks like the SDR with the minimum password length changing to a number more than 900,000,000 still isn't fixed )


https://www.blackberry.com/Downloads...93E4F3BB068C22
Offline  
Old 06-09-2005, 10:57 AM   #2 (permalink)
New Member
 
Join Date: Jun 2005
Model: 8100
Carrier: Rogers
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bfrye
Yes it was released last night. Why RIM always issues service pack and hot fixes around midnight EST I'll never know...

Anyways.. click the link to download it. Some decent fixes in it (though it looks like the SDR with the minimum password length changing to a number more than 900,000,000 still isn't fixed )


https://www.blackberry.com/Downloads...93E4F3BB068C22
I was just looking through the SP1 release notes and the SDRs listed under the IT Policy heading look like the problem you describe above - SDR46219 and SDR44184. Have you installed SP1 yet and found that the problem still exists?

We're going to install later today perhaps. The list of fixes in SP1 is impressive and I'm really hoping it goes well and that nothing new breaks!

nap
Offline  
Old 06-09-2005, 11:06 AM   #3 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well our install isn't that easy.

First we have to draft a document for installing it in the test lab. Then it has to get approval to get installed in the test lab, where it will sit for a week or four in testing phase. Then we have a few weeks worth of meetings to discuss the benefits of installing said patches, the benefits of not installing, rollback plans and all that. Then we wait for a few more weeks for approval. Then we have a meeting to discuss the approval. Then we have to write up a fairly large document outlining the approval, the upgrade process, the failover process, the roll back process and so on. Then the document has to be approved. Then we have another meeting dicussing the final draft of the document and final approval. Finally at this point, we should be within a few weeks of actually installing.
Offline  
Old 06-09-2005, 11:07 AM   #4 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

As far as the minimum password length problem, I'm supposed to be getting a fix on it today. I'll write it up here soon as it's tested.
Offline  
Old 06-09-2005, 11:29 AM   #5 (permalink)
New Member
 
Join Date: Jun 2005
Model: 8100
Carrier: Rogers
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bfrye
Well our install isn't that easy.

First we have to draft a document for installing it in the test lab. Then it has to get approval to get installed in the test lab, where it will sit for a week or four in testing phase. Then we have a few weeks worth of meetings to discuss the benefits of installing said patches, the benefits of not installing, rollback plans and all that. Then we wait for a few more weeks for approval. Then we have a meeting to discuss the approval. Then we have to write up a fairly large document outlining the approval, the upgrade process, the failover process, the roll back process and so on. Then the document has to be approved. Then we have another meeting dicussing the final draft of the document and final approval. Finally at this point, we should be within a few weeks of actually installing.


Luckily we've only got a few users on our BES thus far. They've been moaning about several problems that are supposed to be fixed with SP1. We told them that we can skip through exhaustive testing in the lab in order to get it installed sooner rather than later. They realize they are guinea pigs and are okay with it. Hopefully RIM doesn't disappoint!

I'll post back here once we get 'er installed and let you know how its going.

nap
Offline  
Old 06-09-2005, 07:52 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 8100
Carrier: Cingular
Posts: 157
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello,

We have 35 users on NotifyLink. Majority of users have 7100g devices. We are currently testing BES with 5 IT staffers. I have a list of things to test such as message synchronization, posted appointments vs meeting invites, address books etc..We applied SP1 today after experiencing several problems this morning. Previously evaluated Treos and MS devices and our users really like the Blackberry devices.

1. Are there any major problems or gotcha's with BES and GroupWise?

2. Still trying to adjust to having sent messages in the main inbox. Not sure about the logic behind this as sent messages are also stored in the sent folder. Are there any options for not storing sent items in the main message list?

3. How active is the GroupWise community here? We have one person administering six thousand users on 18 post offices. Our environment includes:

-McAfee virus/spyware protection
-GW Guardian spam and virus protection
-GroupWise 6.5
-30 Novell servers and 110 Microsoft servers

Look forward to sharing knowledge and information with you.
Offline  
Old 06-10-2005, 07:19 AM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Montreal
Model: 8300
Carrier: Telus/Bell/Rogers
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello,

We are running BES 4.0 with GW 6.5 without big problem. We have some situation were BES need a restart of service but beside that seems to run without problem. We have about 70 bberry users and it's ok, better than it was on conscilient for sure!... Were about to put the SP1 patch that seems to fix most of the issue....

For the sent msg that appears in the inbox of the device you have to disable the redirection of the sent item on the device: In the options menu of the message. Go to email settings and after in folder redirection. In there you can remove the sent item check mark. Why this option is by default.... beats me!
Offline  
Old 06-10-2005, 11:18 AM   #8 (permalink)
Thumbs Must Hurt
 
mark.hogan's Avatar
 
Join Date: Sep 2004
Model: 8700
Carrier: tmobile
Posts: 125
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you remove the sent item, do the sent items (from the handheld) still appear in the users sent item box on the system. It would be bad if Ihad no record of sending some replies.
__________________
Mark Hogan
Offline  
Old 06-10-2005, 11:26 AM   #9 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

SUFan, I think I was pretty much on of the first users here to start running GW BES. There's only one other organization that I know of that got ahold of GW BES Beta before we did, and that was more than 6 months ago now.

The GW popuplation here is still pretty small, but rapidly growing.

I know the frustrations you must've seen in the past with notifylink, we saw the same. In our opinion, there is no contest between the two.

The biggest "gotcha" I can think of, is that GW BES is pretty much a new product. You're going to see bugs, and quirks and this and that, as we have for a while now. RIM is VERY responsive in getting these issues resolved though and all-in-all, we consider the risk worth it over the alternatives.
Offline  
Old 06-10-2005, 11:56 AM   #10 (permalink)
New Member
 
Join Date: Jun 2005
Model: 8100
Carrier: Rogers
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Red face

Quote:
Originally Posted by bfrye
SUFan, I think I was pretty much on of the first users here to start running GW BES. There's only one other organization that I know of that got ahold of GW BES Beta before we did, and that was more than 6 months ago now.
Like you, we've been part of the GroupWise BES beta program since December. All things considered, GW BES is pretty good IMHO - even the early betas. Oddly enough, I thought the earlier beta builds were better than the later ones though. Now with SP1, many of our remaining issues appear to have been cleared up.

Speaking of SP1, we installed it last night. RIM told us that it should install cleanly but it did not. The install got to the point where it wanted to upgrade the services when it bailed. It spit out some misleading error that seemed to indicate the account we were using didn't have permission to add/remove services - which was bogus. We've been through numerous beta installs without incident so we weren't doing anything different or unusual.

With RIM on the phone, we eventually got to the point where we had to uninstall 4.0 completely then remove all traces of it - files and registry. We kept the existing database obviously. From here, we installed 4.0.1 (which is the SP1 release) from scratch and now all appears to be okay. 4.0.1 can be installed completely from scratch - its not like the previous hotfix releases for 4.0.

The one major problem our users complained about the most is now fixed - global address book lookups. With 4.0 it was flakey at best and just plain non-functional most of the time. Now it appears to work consistently.

We're still testing to see if other issues have been put to bed (like the attachment problem) but aside from the install issues we had, its a definite improvement over the 4.0 release.

nap
Offline  
Old 06-10-2005, 12:18 PM   #11 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got the same thing when upgrading our test lab. It blew up saying it something to the effect of no perms to upgrade the connector, dispatcher and policy (or other services, but it was 3 of them it wouldn't upgrade), then exits out of install.

BUT!

When you looked at the services from the SCM, they were all disabled and marked for deletion. A reboot removed them completely, then restart the upgrade and everything worked fine.
Offline  
Old 06-10-2005, 03:29 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 8100
Carrier: Cingular
Posts: 157
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the information and tips. I was looking around in the e-mail options but missed the option called folder re-direction. E-mail sent from the GW client no longer get downloaded to the main message list but I don't think they are synched with the sent folder on the device either. I haven't had enough time to test and fully understand the folders etc and what gets synched.

After disabling the sent items in folder re-direction, i still see messages sent from the device showing up in the main message list. Not a big deal i guess and just something we will have to get used to.

Today things seem to be pretty stable with SP1 although I still can't get my personal address book down to my device. I'm off to the RIM support site. Thanks again for all of your feedback.
Offline  
Old 06-29-2005, 10:14 AM   #13 (permalink)
Thumbs Must Hurt
 
mark.hogan's Avatar
 
Join Date: Sep 2004
Model: 8700
Carrier: tmobile
Posts: 125
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

SUFan
Did you ever get an answer on the personal add book pulling down?
Is SP1 stable...?
__________________
Mark Hogan
Offline  
Old 06-29-2005, 10:43 AM   #14 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

SP1 has been very stable for us. The only problems I notice is not all emails marked read/deleted are being reflected to the device. But the lagtime is completely gone for us. Email to the device is usually quicker than email to the desktop.
Offline  
Old 06-29-2005, 12:13 PM   #15 (permalink)
Thumbs Must Hurt
 
mark.hogan's Avatar
 
Join Date: Sep 2004
Model: 8700
Carrier: tmobile
Posts: 125
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks
Anything we should be wary of during the upgrade, or just do it?
__________________
Mark Hogan
Offline  
Old 06-29-2005, 12:58 PM   #16 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mark.hogan
Thanks
Anything we should be wary of during the upgrade, or just do it?
lightning strikes, alien invasion and women with adam's apples... other than that you should be fine
Offline  
Old 06-30-2005, 12:06 PM   #17 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 8100
Carrier: Cingular
Posts: 157
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mark.Hogan

I think to fix the problem we upgraded the device OS. I went to whatever the newest version is on RIM's website.
Offline  
Old 07-01-2005, 07:33 PM   #18 (permalink)
Thumbs Must Hurt
 
mark.hogan's Avatar
 
Join Date: Sep 2004
Model: 8700
Carrier: tmobile
Posts: 125
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks to you both

bfrye
adams apples huh - anyonr dumb enough to sit next to one of those ought to have to suffer the dundee check themself...
__________________
Mark Hogan
Offline  
Old 07-01-2005, 07:44 PM   #19 (permalink)
Talking BlackBerry Encyclopedia
 
greywolfe's Avatar
 
Join Date: Mar 2005
Location: NSW, Australia
Model: 8100
Carrier: optus
Posts: 303
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just a quick check, since I'm setting up a GW environment right now. Can GW calendar appointments be accepted on an Exchange system? Im sending them from work (Exch 5.5, Outlook 2k) and GW gets them as emails with attachments. Sending FROM gw TO Exchange i get nothing at all. Is this normal?
__________________
BES Admin, sometime God.
Offline  
Old 08-09-2005, 09:03 AM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Bes Sp1

Quote:
Originally Posted by bfrye
SP1 has been very stable for us. The only problems I notice is not all emails marked read/deleted are being reflected to the device. But the lagtime is completely gone for us. Email to the device is usually quicker than email to the desktop.
Do you recommend installing SP1 for BES GroupWise? We have ours with both hot fixes and it runs well (besides the occasional glitches).
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.