Originally Posted by bfrye
SUFan, I think I was pretty much on of the first users here to start running GW BES. There's only one other organization that I know of that got ahold of GW BES Beta before we did, and that was more than 6 months ago now.
Like you, we've been part of the GroupWise BES beta program since December. All things considered, GW BES is pretty good IMHO - even the early betas. Oddly enough, I thought the earlier beta builds were better than the later ones though. Now with SP1, many of our remaining issues appear to have been cleared up.
Speaking of SP1, we installed it last night. RIM told us that it should install cleanly but it did not.
The install got to the point where it wanted to upgrade the services when it bailed. It spit out some misleading error that seemed to indicate the account we were using didn't have permission to add/remove services - which was bogus. We've been through numerous beta installs without incident so we weren't doing anything different or unusual.
With RIM on the phone, we eventually got to the point where we had to uninstall 4.0 completely then remove all traces of it - files and registry. We kept the existing database obviously.
From here, we installed 4.0.1 (which is the SP1 release) from scratch and now all appears to be okay. 4.0.1 can be installed completely from scratch - its not like the previous hotfix releases for 4.0.
The one major problem our users complained about the most is now fixed - global address book lookups. With 4.0 it was flakey at best and just plain non-functional most of the time. Now it appears to work consistently.
We're still testing to see if other issues have been put to bed (like the attachment problem) but aside from the install issues we had, its a definite improvement over the 4.0 release.