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Old 10-11-2007, 08:27 AM   #1 (permalink)
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Default Sync Problem Read/Unread messages

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We are using BES 4.1.4.15 and Lotus Notes 7.0.1 and have the same problems with diffrent BB devices: Pearl, 8700 series.

If I receicve a mail in Lotus Notes and read it --> it is marked as read on my BB. If I read it first on my BB it's not marked as read in my Inbox of Lotus Notes.

I tried the following to solve the problem: resending the service book, delete the user including profile and add again in BES, try with settings "handheld wins" and opposite.

Has anyone a solution or idea?

Thank you.
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Old 10-11-2007, 10:27 AM   #2 (permalink)
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I'm generally clueless with Domino ... but check this out: BlackBerry Search Results
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Old 10-11-2007, 11:18 AM   #3 (permalink)
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After deleting and readding the user back to the BES
Did you happen to wipe the handheld?
Also, look for a new OS for the devices.
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Old 10-11-2007, 11:21 AM   #4 (permalink)
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Default Having exactly the same with Outlook

Running BES 4.0.4.7 and getting the same, with half a dozen users. With another mail client I know, but will let you know when I find a solution
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Old 10-12-2007, 03:20 AM   #5 (permalink)
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works fine since Domino Version 6.5.4...
most times it is the ACL rights check if they are set to Manager for the BES
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Old 10-12-2007, 08:41 AM   #6 (permalink)
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Apart from ACL, you will see issue when the mail dbs are having many replicas spreaded among several Domino servers or even so if users created themselves local replica. The cause of the isse is the unread marks tables for these replicas are out of sync as there is a certain delay in their replication among them. Domino replications are not "real-time". You may argue that cluster replication is different as they are supposed to be near "real-time", but if you configured the mail cluster improperly, you can never achieve the desired result. IBM Lotus recommends setting up cluster in a private LAN so that the replications will not be competing with other network traffic (check out Domino Admin Help DB).

The trick is to keep the number of replicas per mail db to the bare minimum of 2 if you really need to create them. Avoid setting up replication for backup purpose and if you do need to do so, only allow user to just access ONE of them.
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Old 10-12-2007, 08:45 AM   #7 (permalink)
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I've had some unread mark issues in the past. I really can't remember if your specific case was one of them. What I noticed was the "replicate unread marks" setting in the mail file was set to "Never". When I switched it to All Servers the unread marks started working. Now as part of my set up process I verify the users unread marks setting. By default we have them set to Clustered Servers only.

BES 4.1.3
Dom 6.5.4fp3
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Old 10-12-2007, 08:53 AM   #8 (permalink)
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yeah "All Servers" will covered local replicas.
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Old 10-15-2007, 05:22 AM   #9 (permalink)
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Unhappy ...

Thanks for your many replies:

@hdawg: I checked all the solution. There is everything set fine and we are not using a cluster

@gjminer: I've made test with 2 BB devices. All wiped before and the user deleted on BES. Then set up again and the same problem

@Haydn: thank you.

@boma0021: I checked the ACL. there is all set fine. I checked with other users' ACL where the snyc is working fine. No success.

@noname: Thank you for your tip. Sadly we are not using a Notes Cluster

@jviola_simi: Thanky for this tip. I checked the settings and it did not help

Has anyone news?
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Old 10-15-2007, 07:05 AM   #10 (permalink)
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Hi !
We had the same Problem with new Blackberrys like the 8100, 8300, 8700 .
The newest firmware for the handhelds solved the problem for us .
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Old 10-15-2007, 07:53 AM   #11 (permalink)
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I had the similar problems for a user once. Read/unread would only reconcile with a forced reconcile now from from the handheld. One could wait for hours, or even days and read/unread wouldn't reconcile in their own. And Deletes would only propegate in one direction (from the handheld to the server, not from the server to the handheld). The problem for us ended up being the state database for this particular user. once deleted, in combination with deleting and recreating the BES account, the user no longer had problems.

Run the three database utilities on the user's mail file. (nfixup, nupdall -R, ncompact -c, and optionally nupdall -X, the -X switch deletes and recreates the full text index if I'm not mistaken). I'd run those first. Then wipe the handheld, delete the user from the BES, make sure the user's profile document and state databases are deleted from the BES. Delete them manually if you have to, if these items still persist after a couple hours. Then recreate the user on the BES and activate the device, the user should get a new data DB. If you need to, udjust the message prepoulation to the maximum values of 14 days and 750 messages (for some reason this troubles users to not have these available). Now, do the symptoms recur?

If the symptoms do recur, how large is the user's state database in domino on the BES? How many folders/views does the user have in his/her mailfile? How many documents in the Inbox view (is it over 1000?). How high are the ping time RRTs between the BES and Domino hosting the user's mail file? Are they greater than 100ms? Usually when mail files get to 1GB, or 1000 documents in the Inbox view, or a large number of folders (I don't recall RIM's suggested high-value threshold for folders/views), RIM suggests that you create full-text indexes for these users' mail files. (your only need full text indexes with the default settings). FT indexes (in conjuction with healthy state database) do seem to help when reconciling for changes or scanning for new mail.

Regards,
Aaron
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Old 10-18-2007, 08:11 AM   #12 (permalink)
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I have the same problem at present. As a workaround if I change the replica to the server, the blackberry has perfect synchronization.

As soon as I change the replica back to local, you can delete messages from the blackberry and have this action reflected in the mail client, but the blackberry will not sync read/unread messages.

Since I am remotely connected tho the server with a slow link, it's not feasible to kill the replica and recreate (it take over an hour to send back the database replica if I recreate it).

An additional point. When I check the server database, it matches the blackberry. When I check the local database, the changes are not always synced with the server (even If I force replication).

The blackberry 8800 has the following settings for the mail reconciliation options

1. Delete on hand held and server
2. wireless reconciliation on
3. On conflicts: server wins

I have additionally updated to the latest firmware to insure there were no compatibility problems.

Is there a way to repair or sync the local replica without deleting original?
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Old 10-18-2007, 09:50 AM   #13 (permalink)
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Quote:
Originally Posted by bigpopa View Post
I have the same problem at present. As a workaround if I change the replica to the server, the blackberry has perfect synchronization.

An additional point. When I check the server database, it matches the blackberry. When I check the local database, the changes are not always synced with the server (even If I force replication).

Are you sure that your mailfile replicas are set to replicate unread marks in DB properties? TBH the problems you describe sound like that is the issue...

BES will synch with the server mailfile, not local. Until your local and server replicas are in-line, then the BB and BES will never be in-line with local!
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Last edited by Jadey : 10-18-2007 at 09:52 AM.
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Old 10-18-2007, 01:12 PM   #14 (permalink)
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Also, check your connection documents for replication times and intervals. This plays a key role.
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