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Old 06-09-2005, 09:17 PM   #1 (permalink)
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I have gone round and around with our BES admin and can't find the logic in not enabling the wireless contact sync via either my account policy or the entire group policy. What am I missing guys? Any way for me to get around this? Am I wrong, but even if I managed to get a blank policy or a policy with it enabled, it still won't work if it is not enabled on the exchange serve?

His response is always that they sync when I run desktop manager. My response is I only run desktop manager to sync them. If he would allow them to sync wirelessly I would only need desktop manager to add and remove programs (which is never in my case)... Now I have to connect the BB to my laptop through out the day just to keep my contacts current in both places. He allows my calander to sync wirelessly just not my contacts...
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Old 06-09-2005, 09:33 PM   #2 (permalink)
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What version of BES are they running?
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Old 06-09-2005, 09:48 PM   #3 (permalink)
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If he's not running BES 4.0, then you won't get PIM synchronizations wirelessly. Wireless calendar sync is a function of pre-4.0 BES servers.
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Old 06-09-2005, 10:10 PM   #4 (permalink)
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I can ask him but I assume we are running 4.0 since we are a major corporation. However, we all know about assuming...
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Old 06-10-2005, 07:19 PM   #5 (permalink)
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I guess I irritated the BES admin enough yesterday that his boss called me today. After going back and forth, he tried to activate the feature but truns out our BES is 3.6. Assuming got me again....

The good part is the manager was willing to listen and even went to to Blackberry.net with me while I showed him how to activate the feature. The other guy later admitted, he didn't know how which was really why he said NO! They said we will be upgrading soon to 4.0 and that I will know bacause I will get a new or different enterprise icon on my BB. Is that true?
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Old 06-10-2005, 08:55 PM   #6 (permalink)
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no. you get the Enterprise Activation icon on your handheld when you upgrade your handheld to OS4.0. if they upgrade the BES to 4.0, you will not know unless they tell you.
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Old 06-10-2005, 09:10 PM   #7 (permalink)
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Too bad you don't work for our company, doesn't sould like those guys are members of this forum or they would know this stuff???
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Old 06-10-2005, 10:01 PM   #8 (permalink)
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usually with big upgrades like that, the persons in charge of the server/application would be fairly vocal to the users. i'm not sure how they are there, though. we went through a 4 month testing phase to work out all the kinks before we deployed it into our production environment.

the best thing you can do is to go ahead and upgrade your OS and be ready for the upgrade when it happens. don't push them too much, either. speaking from the administrator side of things, there's nothing worse than having someone who's not in your department screaming down your throat simply because they want something. you do have a point in requesting the functionality, but there's thousands of dollars involved for upgrading, not to mention even more time and effort and money if they want to do it right (testing, etc). we bought new hardware, a new license, and i personally spent quite a bit of time learning the server environment prior to upgrading. heck, we just spent almost close to $10K on another new server license and user licenses here recently for a third BES.

on monday, why don't you send them an email letting them know how much you appreciate their work and service to you all. just keep it short and sweet. trust me, us administrator types RARELY receive any sort of thanks from anyone, despite having such a big role in almost everything that keeps the company roling along.



Just to add, we had a few people in our organization who knew about the 4.0 version of BES. These were a few of the VPs and Directors.. not many though. From time to time, they asked me how things were coming along, and I simply let them know that I was testing things out with a pool of about 10-15 users (all IT) and to be patient. They were good about the patience part, as we had a few kinks to work out with 4.0. I later on followed up with an email to our entire userbase of BB users and let them know that we would be upgrading the server and touched on a few things (the basic stuff, such as 'it won't affect you one bit, etc'). A week later, I sent out another email letting them know the benefits and functionality gains they would receive if they upgraded their handhelds to OS 4.0 (the wireless PIM sync, etc). About 90% of our users have since upgraded and I've had little to no complaints (and even a few emails of gratiuity).
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Last edited by jibi : 06-10-2005 at 10:05 PM.
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