10-14-2007, 02:41 PM
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| | BlackBerry server and 8300 (Curve) device problem
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I am new in this forum. I have a customer with a BlackBerry Enteprise server installed. All the users have a 8700 device and work fines. One new user got a 8300 (the curve). I configured the curve for him and just the activation took almost a day to complete.
After that, the user receive emails like in bulk some time during the day and the same sending. It is very crazy. The communication between the curve and the BB server works fine. I can send the IT Policy and It will take it righaway. I can send a messanges from the BB server using the PIN# and also work fine.
I called the Provider (Rogers - Canada). They told me to resed the whole device. I did it....and After I connect the device again to the BB server...again , the same problem.
I have also trid to resend the service book to the device...and nothing.
We change the Curve for another new one (Curve as well). and the same problem.
If I give back to the user the 8700, everything works fine..!!!
Any idea on this ???
Thanks for all your help