Has anyone else gotten an error while installing MediaSync. On one of my machines it installed without any problems but my other system I got the following error:

You are attempting to install a version of the BlackBerry Media Sync software which supports a different messaging environment than the version of the BlackBerry Media Sync software currently installed. This is not a supported option. The setup program cannont continue and will now exit.


I have tried installing this with the official 4.5 DM and the 4.6 bundle 8 beta which I have on my machine that it installed fine on.

Any ideas of what causes this error. If I find anything I will let other know.

Wirelessly posted (BlackBerry 3.141529)

Uninstall Blackberry Manager/Blackberry unite

Got it, so my BlackBerry Manager is causing this error? Seems crazy, I will try in a few days and report back. Not looking forward to having to reinstall BlackBerry Manager.

BTW, thanks for the ultra quick response SITH!!!!

Wirelessly posted (BlackBerry 3.141529)

You can only have one on a system at a time. Bb Manager, BB Unite, MediaSync. Not sure why but that is how it goes.

Wirelessly posted (BlackBerry 3.141529)

And no problem at all on the response.

I have removed my Desktop Manager and I am still unable to install it

Any other suggestions?

its not Desktop Manager. Do you have unite or BlackBerry Manager (BES) installed?

As a matter of fact I do. I am in the IT department and we are rolling out Blackberry's all the Time.

after Sync is installed can I re-install the BES manager?

have not tried that actually. someone else may be able to comment on that, but i personally have not tried.