BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-29-2009, 01:24 PM   #1 (permalink)
MrH
Thumbs Must Hurt
 
Join Date: Sep 2004
Location: Toronto, Canada
Model: 8900
Carrier: Rogers Wireless
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8900 on 5.0.0.314 and UMA not working

Please Login to Remove!

Hey everyone,

Hoping you can help/provide feedback on your experiences. I have an 8900 with active UMA service. UMA on 4.6.1.250 and 5.0.0.238 worked flawlessly, not so with the latest 5.0.0.314.

I was able to connect via UMA initially after the upgrade, but for the past three days no luck. I have confirmed I am on WiFi and have an active connection for BIS/BES over the WiFi. Manually setting mobile options to WiFi only yields no results.

I've tried battery pulls, soft resets, re-registering with the network, etc...

Any thoughts/suggestions?

Cheers!
Offline  
Old 10-29-2009, 02:40 PM   #2 (permalink)
CrackBerry Addict
 
Klotar's Avatar
 
Join Date: May 2007
Location: Winnipeg MB Canada
Model: 9700R
OS: 7.1.0.190
PIN: On Request
Carrier: Rogers Wireless
Posts: 902
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Whenever I have issues like this at home, I reset the router and it has fixed the problem 100% of the time.

That said, I realize that not everyone can stroll around the building at work resetting wireless routers and rebooting servers, etc., so I don't have a practical suggestion.
__________________
-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
Offline  
Old 10-29-2009, 03:03 PM   #3 (permalink)
MrH
Thumbs Must Hurt
 
Join Date: Sep 2004
Location: Toronto, Canada
Model: 8900
Carrier: Rogers Wireless
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Klotar View Post
Whenever I have issues like this at home, I reset the router and it has fixed the problem 100% of the time.

That said, I realize that not everyone can stroll around the building at work resetting wireless routers and rebooting servers, etc., so I don't have a practical suggestion.
Klotar, thanks for the response. In fact I did reset our routers/access points. I'm unable to connect both at home with the Rogers TalkSpot router as well as at our office. I forgot to mention it during the original post. I am a seasoned IT Pro but don't have the time to delve into the inner workings of the config on the handheld running beta code nor watch the network for traffic to see what's going on. I'll just downgrade if that's what's needed. I didn't know if anyone else was running into these problems.
Offline  
Old 10-29-2009, 04:10 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 950
Carrier: T-Mobile
Posts: 185
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I wouldn't assume it's the OS. It could be your carrier.

I have 5.0.0.314 on the 8900 with T-Mobile and UMA is no problem.
Offline  
Old 10-30-2009, 10:27 AM   #5 (permalink)
MrH
Thumbs Must Hurt
 
Join Date: Sep 2004
Location: Toronto, Canada
Model: 8900
Carrier: Rogers Wireless
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jonberry View Post
I wouldn't assume it's the OS. It could be your carrier.

I have 5.0.0.314 on the 8900 with T-Mobile and UMA is no problem.
So just to add more to the conversation...

After several attempts to get 5.0.0.314 to work I tried the following:

- Full wipe of the device via BBSAK 1.7
- Reloaded 5.0.0.314 via BBSAK 1.7 (AppLoader)

Still no UMA, re-setup WiFi network, verified BIS/BES via WiFi, waited a good 15 minutes, still no voice connectivity via UMA

- Full wipe of the device via BBSAK 1.7
- Loaded 5.0.0.238 via BBSAK 1.7 (AppLoader)

Still no UMA, re-setup WiFi network, verified BIS/BES via WiFi, waited a good 15 minutes, still no voice connectivity via UMA

- Full wipe of the device via BBSAK 1.7
- Loaded 4.6.1.310 via BBSAK 1.7 (AppLoader)

UMA hooked up within seconds of adding the WiFi network...so I definitely think this is software related.

Anyone have any suggestions...I'd like to get back to 5.0.0.x BUT not at the expense of losing my unlimited calling when on WiFi...
Offline  
Old 10-30-2009, 01:11 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2008
Location: Frisco, TX
Model: 8130
PIN: N/A
Carrier: Alltel
Posts: 107
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

works on the g/f's t-mobile 8900 running .314
__________________
me: AT&T Bold 9000 with all the goodies.
g/f: T-Mobile Curve 8900
Offline  
Old 10-30-2009, 02:08 PM   #7 (permalink)
New Member
 
Join Date: Aug 2005
Model: 8900
OS: 5.0.0.314
Carrier: Tmobille
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by MrH View Post
Hey everyone,

Hoping you can help/provide feedback on your experiences. I have an 8900 with active UMA service. UMA on 4.6.1.250 and 5.0.0.238 worked flawlessly, not so with the latest 5.0.0.314.

I was able to connect via UMA initially after the upgrade, but for the past three days no luck. I have confirmed I am on WiFi and have an active connection for BIS/BES over the WiFi. Manually setting mobile options to WiFi only yields no results.

I've tried battery pulls, soft resets, re-registering with the network, etc...

Any thoughts/suggestions?

Cheers!
I noticed mine was not working either. Turned off mobile network and turned on wi-fi and I could not get UMA to work. I tried to re-register and it said it would queue the request up until the next time I had data service. Turned mobile network back on and UMA popped up (assume something to do with registering on the network again?). Mobile network is off again now and UMA seems fine.
Offline  
Old 10-30-2009, 02:34 PM   #8 (permalink)
Thumbs Must Hurt
 
popusito's Avatar
 
Join Date: Mar 2009
Location: London, Ont
Model: 9700
OS: 6.0.0.344
PIN: Ask
Carrier: Fido
Posts: 58
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

It not working for me either!!
Offline  
Old 10-30-2009, 11:26 PM   #9 (permalink)
Thumbs Must Hurt
 
d33pa's Avatar
 
Join Date: Nov 2006
Model: 9780
OS: 6.0.0.359
Carrier: Rogers BIS/BES/BES
Posts: 92
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

+1, rogers, with unlocked tmobile 8900. no uma icon what so ever... was fine with previous 4.6....cant remember the pre 5.0 version.
Offline  
Old 10-31-2009, 02:19 AM   #10 (permalink)
New Member
 
Join Date: Jul 2009
Location: MO
Model: 8900
OS: 5.0.0.314
PIN: N/A
Carrier: T-Mobile USA
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had no problems with UMA working for me using 5.0.0.314 either ar home or work. I have even use UMA at a local cafe. I did a clean wipe with BBSAK and uploaded OS using apploader from C: drive
Offline  
Old 10-31-2009, 05:52 PM   #11 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Location: Minnesota
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 811
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I had some issues with UMA in the past, but have found that if I keep my router on channel 3 that I do not have any issues with it ever. I do have a T-Mo@Home router that I use exclusively for UMA use on the blackberries in the house, but previously they were on the other wireless network in the house and I had that set to channel 3 as well.

I've left all the other settings at their defaults on the T-Mo router and have never had any UMA issues along the upgrade and beta OS paths.

Changing to channel 3 might be worth a shot to see what happens..
Offline  
Old 10-31-2009, 06:50 PM   #12 (permalink)
Thumbs Must Hurt
 
d33pa's Avatar
 
Join Date: Nov 2006
Model: 9780
OS: 6.0.0.359
Carrier: Rogers BIS/BES/BES
Posts: 92
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

from all the posts above, seems like only Rogers/Fido customers are having issues with UMA. all the "yes it working for me" are on T-MO.
just an observation. note, that I am able to get wifi to work (white wifi logo) and can see it work on data, but the UMA logo doesnt ever come on. I have tried wifi only, but no calls go through.
Offline  
Old 11-03-2009, 09:38 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2007
Location: Toronto
Model: 8900
Carrier: Rogers
Posts: 72
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hasn't worked for me in about 2 weeks. Cancelled the service.
Offline  
Old 11-03-2009, 09:41 AM   #14 (permalink)
MrH
Thumbs Must Hurt
 
Join Date: Sep 2004
Location: Toronto, Canada
Model: 8900
Carrier: Rogers Wireless
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by morfy50 View Post
Hasn't worked for me in about 2 weeks. Cancelled the service.
For the record, I downgraded back to 4.6.1.310 and UMA is working again on Rogers. I've noticed it takes a while to hook up to UMA though, as much as 5-10 minutes once getting on WiFi.

Also noticed that the 9700 makes no mention of supporting UMA on Rogers' site.
Offline  
Old 11-03-2009, 09:46 AM   #15 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2007
Location: Toronto
Model: 8900
Carrier: Rogers
Posts: 72
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by MrH View Post
For the record, I downgraded back to 4.6.1.310 and UMA is working again on Rogers. I've noticed it takes a while to hook up to UMA though, as much as 5-10 minutes once getting on WiFi.

Also noticed that the 9700 makes no mention of supporting UMA on Rogers' site.
Yea... any 3G phone does not work on Rogers UMA service. Currently it must be an EDGE only device.
Offline  
Old 11-03-2009, 09:48 AM   #16 (permalink)
MrH
Thumbs Must Hurt
 
Join Date: Sep 2004
Location: Toronto, Canada
Model: 8900
Carrier: Rogers Wireless
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by morfy50 View Post
Yea... any 3G phone does not work on Rogers UMA service. Currently it must be an EDGE only device.
I'm assuming the problem is because of handoffs between 3G<-->UMA. If you were to run the phone in EDGE only in theory it should work, turning on 3G when you want it, but losing the ability to roam in and out of your TalkSpot/WiFi zone.
Offline  
Old 11-08-2009, 07:23 PM   #17 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2007
Model: 8900
PIN: N/A
Carrier: Rogers Wireless (5.0.0.348)
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I was also having lots of issues with UMA on Rogers, but got it working now. I upgraded to 5.0.0.314 straight with App Loader (found on XP at c:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe) without wiping out my 8900, I even didn't have the official 4.6.1.250 but 4.6.1.310 (Avea).

I read somewhere that by rebooting without Wi-Fi on and only activating Wi.Fi after the device comes up UMA would work, but this only worked for me last night. Today I had to reboot and UMA did not come up all day, not even soft (alt-shift-del) and hard reboots. I followed one of the comments, turned off GSM and Wi-Fi and only activated UMA and it came up in about 5 seconds, oddly enough.

On the 3G-UMA issue, T-Mobile offers "Wi-Fi calling" with the Bold and they do have a 3G network. When the 9000 came out for Rogers I heard that the strategy was that these 3G devices were more for "business people" and that Rogers had deactivated UMA on purpose (having said that, would it work to load the certificates and activate it through the e-screens, anybody?)

Hope this helps
Offline  
Old 11-18-2009, 08:06 AM   #18 (permalink)
New Member
 
Join Date: Jun 2006
Model: 8900
Carrier: T-Mobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

For those having issues have you checked the WiFi Diagnostics?

Options->Wi-Fi->Wi-Fi Tools (Menu Option)->Wi-Fi Diagnostics

UMA wasn't working after I upgraded to .348 even after setting up UMA in the engineering screens. The UMA section in WiFi Diagnostics showed a DNS error which helped me realize I fat-fingered one of the UMA URLs.

Dave
Offline  
Old 11-19-2009, 07:00 PM   #19 (permalink)
Thumbs Must Hurt
 
d33pa's Avatar
 
Join Date: Nov 2006
Model: 9780
OS: 6.0.0.359
Carrier: Rogers BIS/BES/BES
Posts: 92
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

just an FYI, if you already dont know, you cant utilize the UMA function on a unlocked bb (non provider phone). Another words, my T-Mobile unlocked 8900 will not work on Rogers UMA service, everything else works -> wifi browsing, calling, mms, sms, etc.
As dmattox mentioned, in wifi diagnostics, it shows the phone is trying to connect to tmo network even though i am on rogers. I have looked everywhere on the phone and net and have come to this conclusion... no UMA for me
Offline  
Old 11-19-2009, 11:14 PM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2007
Model: 8900
PIN: N/A
Carrier: Rogers Wireless (5.0.0.348)
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Odd, I upgraded from 314 to 348 and UMA is now rock solid, you might have done something wrong on the e-screens

d33pa,
Odd as well, I have read of people that made UMA work on their unbranded berries, you need to put the t-mobile certificates and then activate them through the e-screens. Other option is to re-brand your berry

Take a look at forum called "UMA unlocking" at crackberry, uma-unlocking-201539 (sorry, can't post links just yet)

Last edited by mczapata : 11-19-2009 at 11:16 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.