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Old 12-09-2009, 10:44 AM   #1 (permalink)
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Default Bold OS 5.0 upgrade issues

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I am in some DESPERATE need of help.

I have tried several times over the last 3, 5.0 OS releases to upgrade my OS to 5.0. I download the file fine - delete the Vendor file - backup my device - and begin to install 5.0. Everything seems to go fine until it gets to the "Device Initialization" part of the process. The process bar on my BlackBerry will fill about 3/4 of the way and then the white screen with the 507 error pops up and a pop-up on my computer says that it can't connect with my device and to reconnect it and "retry."

I've started by wiping with BBSak and JL_Cmdr, same thing - started by installing over my current 4.6, same thing - installed through BBSak, same thing - installed through App Loader, same thing - installed through Desktop Manager, same thing.

I've done just about everything I could possibly think of and I ALWAYS get the 507 error.

PLEASE, SOMEONE, PLEASE, HELP ME GET 5.0 ON MY BOLD!! It's driving me insane that I'm unable to participate in the 5.0 goodness.

I guess that I should also mention that I have no problems installing 4.6 on my Bold. For whatever reason, it just doesn't want to load 5.0.
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Old 12-09-2009, 10:49 AM   #2 (permalink)
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thatboiwes, this really deserves its own thread, not smack dab in the middle of this thread.

**i'll move this to its own** and we can discuss there.
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Old 12-09-2009, 10:52 AM   #3 (permalink)
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What is the state of the device now? Running SO 4.6 ok?

507 is really only a simple "no OS recognized on the device" error, and *should* be easily overcome using loader.exe to load.
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Old 12-09-2009, 12:41 PM   #4 (permalink)
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Quote:
Originally Posted by JSanders View Post
thatboiwes, this really deserves its own thread, not smack dab in the middle of this thread.

**i'll move this to its own** and we can discuss there.
Thanks! And Sorry.
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Old 12-09-2009, 12:44 PM   #5 (permalink)
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Quote:
Originally Posted by JSanders View Post
What is the state of the device now? Running SO 4.6 ok?

507 is really only a simple "no OS recognized on the device" error, and *should* be easily overcome using loader.exe to load.
4.6 is running fine and after getting the 507 error, it will load just fine.

My only problem has been with 5.0. I don't know if my Bold just doesn't want it or what. But for whatever reason, no matter what I try, the progress bar stops about 3/4 through, under the "e" of BlackBerry and goes to the 507 screen and my computer tells me to reconnect my device.
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Old 12-09-2009, 01:14 PM   #6 (permalink)
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Make sure for one, that you are connected to a main REAR USB port on the PC, not a front port and not a hub.

And you are using loader.exe, not Desktop Manager?
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Old 12-09-2009, 01:17 PM   #7 (permalink)
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Make sure for one, that you are connected to a main REAR USB port on the PC, not a front port and not a hub.

And you are using loader.exe, not Desktop Manager?
I actully have been using a front port, but it's the same one that is allowing me to install 4.6. But I will trying moving to a rear port.

I have used BBSAK, loader.exe from the AppLoader folder and Desktop Manager. All to no avail.
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Old 12-09-2009, 01:22 PM   #8 (permalink)
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Try it one time on a rear port.

If it fails, try another rear port, etc.

You can actually look at your USB ports to see which one is powered correctly, but I honestly forget how.
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Old 12-09-2009, 01:25 PM   #9 (permalink)
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Ok. I'll try that out.

I'm about ready to give up 5.0 on my Bod and just wait until I can get the Bold 9700.
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Old 12-12-2009, 05:55 AM   #10 (permalink)
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Yeah, that definitely sounds like a USB hub issue. Do what JS said.
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Old 01-03-2010, 06:31 AM   #11 (permalink)
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I want to thank you 'jsanders' for your help.

I purchased a new laptop yesterday and decided to try to upgrade one last time, thinking that it could have been the crappy computer that I was using and that was apparently the problem.

5.0.0.411 installed perfectly on the 1st try.

Again, thanks for taking your time to help with this procedure!
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