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Old 07-15-2006, 11:15 AM   #1 (permalink)
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Unhappy BES Express Install problems STILL!!

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Yesterday I thought I had this install sorted but it's not working at all!!.

So today came in office wiped out a test server & installed:-

1. Windows 2003 Small Business Server SP1 (includes exchange)
2. Adobe reader
3. BES V4.01 Express + SQL Server 2000 + Database BESmgnt (All modules)

Setup account BESAdmin, logged in as BESAdmin and installed the above BES express. Ran blackberry manager and added the user. sent activation password to user. Got password via email, Hard reset my blackberry and entered into enterprise activation with the password & email address. the device still says "Activating..." nothing is happening.

When tried this yesterday a got email from [email address] saying
"This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."

now i dont get this email, what's happening!!. This install is now taking up wwaaayyy to much time!. CAN ANYONE help me who has done this install successfully on SBS 2003??. there must be some decent tutorial or document explaining this install!.
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Old 07-15-2006, 06:56 PM   #2 (permalink)
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Did you follow the installation instructions perfectly? You have to set permissions and also since you probably installed all patches to Windows Server 2003 and Exchange 2003 you might need to follow this article:

http://support.microsoft.com/kb/912918/en-us or http://www.blackberry.com/knowledgec...66052&vernum=0


Also, you can test the BES using the programs in the Utility folder in the installed BlackBerry application folder
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Old 07-16-2006, 12:18 PM   #3 (permalink)
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I'm using Small Business Server 2003, has anyone got this working with small business server???
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Old 07-16-2006, 05:12 PM   #4 (permalink)
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I've gotten it to work with SBS many times. Send me a prive message with your e-mail address and I'll help you.

I install BES all the time.

Bradley
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Old 07-16-2006, 07:50 PM   #5 (permalink)
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bradhs I've left you a PM.
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Old 07-17-2006, 08:36 AM   #6 (permalink)
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Quote:
This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BESAdmin permissions
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Old 08-29-2006, 10:05 AM   #7 (permalink)
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Sorry to be a dumb *** and tag onto the end of this, but our boss has decided to buy a blackberry and has told us that we can install BES express on our existing SBS 2003, am I right in thinking though, that we need to install SQL server for this to work??

Thanks ina advance
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Old 08-30-2006, 04:57 AM   #8 (permalink)
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Hi Darren,

Yes, you need SQL Server ... MSDE is a free version of SQL and is included in the BES Express install.. Also, SBS 2003 includes MSDE and unfortunately the MSDE thats included with BES for some reason doesnt like the one thats included with SBS... So, use the SBS sql install to create another instance of msde to run BES in.. Or just us an existing sql instance... Up to you .. Also, go to BlackBerry and find the setup information for SBS, that should help you figure everything out.

Let me know if you need help..

Bradley
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Old 09-23-2006, 02:19 AM   #9 (permalink)
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Just joining in on this because i am in the middle of the bes install on sbs2003 and i am stuck at the database part.

I seems to have detected the existing msde installs for sharepoint and sbsmonitoring so is asking where the besmgmt one can be found.

i noted the part about installing another one or using the sql stuff to add besmgmt but darned if i can figure out how to go about doing this.

btw: i have installed bes many times, since v1 even and run the current one on my own system, but i am stumped on how to get around this msde thing on SBS2003

any help or pointers would be muchly appreciated.

feel free to email me as well.

thanks
wayne
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Old 09-24-2006, 01:31 PM   #10 (permalink)
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Bradley. I'm new at this and heard I can have realtime updates if I got the BES express which I have received. I'm having trouble with the install. Can you help me thru private email? I hate to have everyone read my dumb questions...
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Old 09-24-2006, 04:39 PM   #11 (permalink)
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Sure, Just PM me and I'll help you out. Basically, the issues you are having are all related to the SQL server (MSDE) that comes pre-installed with SBS. You cannot use the pre-installed databases, you must install a seperate database. The other DB's do not allow DDL. In the SBS CD you should be able to find the MSDE setup files to install another instance of SQL. If not, download it from Microsoft. Once you get the new SQL install you should be fine. You might have credential issues, in that case set the SQL Server up to allow for mixed authentication and create yourself a sql user for bes to use.
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Old 09-26-2006, 05:21 AM   #12 (permalink)
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With some hints from bradhs and a couple of other places in the forum i have been able to complete the install of the BES 4.1.2 kit.

found msde on CD3 in \CD3\SBS\MONITOR\MSDE

ran

setup SAPWD="password" INSTANCENAME="BESMGMT"

which created the new instance.

after the reboot during the install it gets to the point asking about the database, on the first line it has the server name so i appended the instance name
\BESMGMT
and it continued happily along indicated it could not find the BESMgmt database and would i like to create it, yes and away it went with all the other stuff like keys and such.
successful install and the services all started.

thanks for the help.

wayne
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Old 09-26-2006, 10:42 PM   #13 (permalink)
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That's great to hear! When I do another BES install on SBS I'm going to write out instructions. Most of the time I'm doing the install on Server 2003 standard.
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Old 09-30-2006, 08:23 PM   #14 (permalink)
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bradhs THANK YOU SO MUCH. You are awesome. Totally saved my day many many thanks, and check your email tonight
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Old 10-01-2006, 04:50 PM   #15 (permalink)
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Hi

Downloaded BES Express a few months ago and now looking into installing it. Where can I find step by step instruction on how to do this? Looked at the RIM site and all I could find is a Webcast with audio only. We have 2 servers. One is Windows Server 2003 and the other one is SBS 2003 with Exchange. On which server should the install be done or would it need to be done on another stand alone machine?

Many thanks

DLB
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Old 10-01-2006, 08:20 PM   #16 (permalink)
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Quote:
Originally Posted by darren97
Sorry to be a dumb *** and tag onto the end of this, but our boss has decided to buy a blackberry and has told us that we can install BES express on our existing SBS 2003, am I right in thinking though, that we need to install SQL server for this to work??

Thanks ina advance
You do not need to install SQL. It may make it a little easier though. Here are 3 things that i find that can affect an install on a SBS.

1. You can download msde 2000 a from microsoft and install it from the command line. The reason it has a problem installing is that there are multiple instances already on the server like SBSMonitoring and Sharepoint i think. Just specify a new instance during the install or you can actually use an existing instance if it is not in use currently.

2. On another note you may want to make sure that SMB is enabled. This is required for the BES to function properly and is disable by default on a SBS.

Open the Registry Editor.
In the Registry Editor, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\NetBT\Parameters
Set the SMBDeviceEnabled registry entry to 1 (the default is 0).
Note: If the SMBDeviceEnabled registry entry does not exist, create it as a new REG_DWORD value.

You have have to restart in order for any registry changes to take affect.

3. If there are multiple nic's or virtual address then you should try and disable them for the install and enable afterwards. Check the # if interfaces by using ipconfig /all from the command line. They can also be found in the network connections, routing and remote access, etc...

Hope this helps!!
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Old 10-01-2006, 08:23 PM   #17 (permalink)
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Quote:
Originally Posted by DLB
Hi

Downloaded BES Express a few months ago and now looking into installing it. Where can I find step by step instruction on how to do this? Looked at the RIM site and all I could find is a Webcast with audio only. We have 2 servers. One is Windows Server 2003 and the other one is SBS 2003 with Exchange. On which server should the install be done or would it need to be done on another stand alone machine?

Many thanks

DLB
blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/7963/7965/1180408/1194666/Installation_Guide.pdf?nodeid=1198961
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Old 10-01-2006, 09:01 PM   #18 (permalink)
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Great. Will try to figure this out.

Thanks

DLB
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