As your name implies youxxx8217;re a PR
pro so I understand the response. The first thing I have to ask is are you on the latest handheld software? The latest does have 2 email 2 work etc. on the contact listings.
My suspicion is you are not . The latest is BlackBerry Handheld Software v126.96.36.1991 (Multilanguage)
Your suggestions are good and some may be incorporated in a future releases. Donxxx8217;t give up on the blackberry. It is a tool designed for business and most users have an IT department to rely. As more and more users are using BBxxx8217;s Ixxx8217;m sure you will see RIM start to make some changes to support a broader consumer group.
Welcome to the Forums and I hope we can help in the future.