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Old 12-05-2010, 03:28 AM   #1 (permalink)
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Default BlackBerry Desktop 6 crashes on Windows 7

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Hi,

since last week I experience severe problems with BlackBerry Desktop 6 running on my Windows 7 (32bit).

The software crashes after some time I launch it.

When I launch it I hear heavy hard drive activity.
But the software starts and f.e. begins syncing.
Then an error message appears that says (translated from the German version) BlackBerry Desktop won't work anymore.

I de-installed the software completelly and installed it after purging the registry with CCleaner.

Then I launched it and did nothing (not even attach my Bold 9700).

And after about 10 seconds the error message pops up and the program terminates.

What causes this strange behaviour?

Dos BB Desktop depend on a certain .NET or Java runtime?

Thx for any hint!

Best regards,
-Adrian
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Old 12-05-2010, 08:42 AM   #2 (permalink)
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Default Re: BlackBerry Desktop 6 crashes on Windows 7

I'm wondering if your uninstall was really clean enough. Take a look at KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software. If it were me I'd follow RIM's instructions for clean uninstall and try again.
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