BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 12-05-2010, 08:51 AM   #1 (permalink)
Thumbs Must Hurt
 
JV77's Avatar
 
Join Date: Aug 2008
Model: 9800
PIN: N/A
Carrier: Various
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Password problem

Please Login to Remove!

Hello,

This post is on behalf of a colleague, we are working abroad and she uses MTN, its a pay monthly service and is BIS. Personal phone so no corporate support :(

She travelled to the UK and purchased a Vodafone SIM which worked perfectly.

Now she is back and has put the MTN SIM back in again - the BB (8800) says "a new BlackBerry device has been detected..."

She clicks move email accounts and it asks for a password - she puts in her password but it says its wrong. Its definitely correct. She has changed the password on PC just in case but still no joy.

We have been in to the MTN shop but unfortunately they don't understand the problem.

Any help (or link to another thread if it exists) would be greatly appreciated.

Thanks,

James
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-05-2010, 09:10 AM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,406
Post Thanks: 75
Thanked 785 Times in 755 Posts
Default Re: Password problem

the BIS service may have locked the email until she logs in to the BIS server to validate the email. this sometimes happens when a BB is changed. or the SIM is changed. Not always but sometimes. Some services also require a validation every few months.
I assume she pulled the battery already.

Please post if you find another solution or any of this corrects the problem.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS

Last edited by tsac : 12-05-2010 at 09:27 AM.
Offline  
Old 12-06-2010, 12:12 AM   #3 (permalink)
Thumbs Must Hurt
 
JV77's Avatar
 
Join Date: Aug 2008
Model: 9800
PIN: N/A
Carrier: Various
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Password problem

Thanks for the reply tsac, she is going to call Vodafone in the UK and see if they have locked anything; probably something to do with them since it worked fine here and in the UK but only went wrong after putting MTN SIM back in.

Will keep you posted.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-06-2010, 06:45 AM   #4 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default Re: Password problem

Did she change the BIS from MTN to Voda when she used the Voda SIM?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Password problem
Thread Thread Starter Forum Replies Last Post
Blackberry Bold 9000 PASSWORD problem alidagr8 General 9000 Series Discussion - Bold 7 06-03-2009 08:58 PM
Password Keeper Problem 8100-->8320 Migration busterkat General 8300 Series Discussion - Curve 4 01-18-2008 01:06 AM
Password removal problem with Blackberry 6710. scottb General BlackBerry Discussion 5 07-23-2007 05:44 AM
Required password, maximum password attempts problem MotoUp BES Admin Corner 3 01-03-2007 08:39 AM
Password Manager & Internet Problem TexasKidDoc General Legacy Device Discussion 1 08-27-2006 08:00 PM

Allis Chalmers AC WD 45 Tractor VINTAGE ORIGINL Hinson Weather Brake heat houser
$131.0
Allis Chalmers AC WD 45 Tractor VINTAGE ORIGINL Hinson Weather Brake heat houser pictureVintage USG Pressure Gauge - Steampunk
$30.99
Vintage USG Pressure Gauge - Steampunk picturevintage farm tool electric fence tester with original instructions.
$12.0
vintage farm tool electric fence tester with original instructions. pictureOne Vintage Roofing Ladder Scaffolding Jack Construction Farm Roofer
$12.99
One Vintage Roofing Ladder Scaffolding Jack Construction Farm Roofer pictureVintage New Old Stock Powers Voltage Thermostat With Box and paperwork
$30.0
Vintage New Old Stock Powers Voltage Thermostat With Box and paperwork picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.