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Old 06-19-2011, 05:49 AM   #21 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

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JJ Bauman has my sympathies and I woudl like to send a similar message myself. Scanning through Google, I find one firm after another marooned by this bloody software, unable to synchronise their field staff, failing about after this rumour and that suggestion made in well-meaning ignorance. Yet there is no FAQ, there no solution on offer, there s not even an acknowledgement of the plan.

When you do ask on a bulletin board, you either get snide little cracks - like motorbike mama, above, with its "15 hours doesn't sound long to me" and its ludicrous suggestion that you should use jl_cmder (misspelled), which is a utility used on the telephone OS, and thus of no relevance to misperforming desk-top software.

Last edited by OliverSparrow : 06-19-2011 at 05:51 AM.
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Old 06-19-2011, 10:46 AM   #22 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hi not sure if this is the right place for this but I can connect to desktop manager however when I get to App loader add/remove new I get this

A fatal error has occurred while updating your device's software. Please try again.

I'm using an 8310 on Voda UK v4.2.2.146 All I am trying to do is get bbm and app store and a browser. I got given the phone and this is how it was.

Any help would be greatly received.
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Old 07-04-2011, 07:31 PM   #23 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

I have tried to connect my storm 9500 to PC... Desktop Manager is syc Organizer But it can not syc Media & Files. It shows a message of "A problem occurred while attempting to connect your Blackberry Device"... & also one thing more that is under Universal Serial Bus Controllers, BlackBerry smartphone is not being found there as well. No Wizard starts when i connect to my pc...

Settings are...
Media Card Support ON
Encryption Mode NONE
Media Tranfer Protocol (MPT) ON
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode when connected ON

Please help me out...!!!!!!!!
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Old 07-10-2011, 02:23 PM   #24 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

To the Mac OSX people, I'm using the mac BB desktop with OSX (10.6.7) and it will connect with my BB (8530). Have you tried it? Yes the desktop is pretty barebones but it works. I tried Missing Sync but it completely failed.
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Old 07-20-2011, 09:03 AM   #25 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

I have a curve 9330 that I have been using just fine for weeks. Yesterday I down loaded an app and today I get "Blackberry software cannot connect to device". This occurs both on my laptop and desk top and I have reinstalled the software and changed cables etc..

The only thing that for sure is happened in that I downloaded the MPR software onto my media/storarge card. Any ideas?
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Old 07-20-2011, 09:55 AM   #26 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Try removing the downloaded software, do a Battery Pull....Device ON > Remove the battery > Count to 20 > Replace battery and allow to fully reboot

Better?
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Old 07-31-2011, 03:19 PM   #27 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

thanks bro !
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Old 08-02-2011, 09:36 AM   #28 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

it's very helpful thank you for all this information !!
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Old 08-17-2011, 09:49 AM   #29 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hi. My BB has gone wrong after one too many drops. It is being sent back for repair/replacement but I have been advised to back-up pictures etc before sending it off as I won't get the phone back if they replace it. I have connected it to my PC, which doesn't recognuse the USB device and the BB desktop manager doesn't see the phone either. Any offers?

PS I have tried the above tips.
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Old 09-07-2011, 12:34 AM   #30 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hi,
I am also among the frustrated BB owners who cannot access Desktop Manager.
I have started working my way through all the above recommendations and, following Dubdub's instructions I accessed Device Manager (Windows 7). Under BlackBerry>BlackBerry Settings>General, I get the following message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". How should I proceed with this?
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Old 10-04-2011, 04:18 AM   #31 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

couple of days back i heard somewhere, people developing that technology in usb would charged by solar, so is this trye? And anybody aware about it...?
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Old 10-28-2011, 12:18 AM   #32 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

i downloaded the new BB software for my 9700 and now the calender won't sync when i connect to my PC. It says that the calender isn't installed, it worked fine before i downloaded the new software. has this happened to anyone else??????
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Old 10-31-2011, 02:13 PM   #33 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

@mods
Iam facing a problem connecting my devices like (8520, 9700 etc) to BDM on windows7 64bit OS! ive tried a lot of reading and troubleshooting but to no avail! so in the end iam posting here hoping the blackberry guru's will help me out! looking formward for your help guys!
WBR
Reytech.
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Old 10-31-2011, 03:08 PM   #34 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

What version of Desktop Manager are you using? I have 64bit Win7 and Desktop Manager connects fine.
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Old 11-01-2011, 04:34 AM   #35 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Quote:
Originally Posted by NJBlackBerry View Post
What version of Desktop Manager are you using? I have 64bit Win7 and Desktop Manager connects fine.
@NJBlackBerry
Iam using 6.1.035! it connects to BBSAK! the phone detects on this software! but DM displays "troubleshoot connectivity" and some times connect's fine but sometimes no matter what it doesn't! any ideas?
WBR
ReyTech.
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Old 11-05-2011, 06:43 AM   #36 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

I think it mostly happens when some files go corrupt. However i have never encountered any problem like this so far
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Old 11-07-2011, 03:41 PM   #37 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hey I need some help my phone is death, I have a BB 9900 and it will not turn on, I connect the phone to my computer and there is an actulization to do, I poceede to do it and when the process try to connect to the JVM (have no idea what is that), I have an error that the aplication loader cant conect to the phone.....

Can you help me?????

Jose
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Old 11-09-2011, 08:26 AM   #38 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Thanks for suggestion!
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Old 11-10-2011, 02:36 PM   #39 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hi guys, I have a Blackberry Curve 9300 and every time I connect it to my computer via USB to put some songs on it, my computer doesn't recognize it. My phone charges and everything, but the file just doesn't pop up in My Computer. Just so you guys know I have media card support enabled (mass storage) on my phone and my phone does show in the devices and printers.


WHAT DO I DO???? PLZZZZZ HELP!!!!!!!!!!!!!!!!!!!
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Old 11-22-2011, 02:09 AM   #40 (permalink)
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Default Re: Desktop Manager will not connect/detect my BB

Hey everyone, jvm error 102 appeared in my phone, and i tried the jl_cmder but still didnt work, i think it cant detect the port. huhu what should i do.. any help anyone?
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