Originally Posted by hchander
Thanks for your responses.
How do RIM verify issues for field/customer returned phones, all manufactures have a return rate and to analyse the reasons for these returns you would need to bypass password protection if set.
RIM not wanting to expose this to in dealing with individual clients is a seperate issue, but to say that they cant access the data on the handset makes no sense.
If your story is true, I can understand that you may be distressed over this and not thinking rationally.
Quite simply, the BlackBerry is specifically designed to be the most secure mobile device on the market. For all intents and purposes, it's unhackable.
There's no "master key" that would allow RIM, or anyone, to bypass the password security on the handheld.
It makes perfect sense... unfortunately you aren't able to accept that.
There's no need for RIM to bypass the password for testing and analysis on any returned handheld.
They'd simply wipe the handheld if they needed to gain access to it for any reason.