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Old 12-21-2010, 06:44 PM   #1 (permalink)
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Default Message count keeps rising + Uncaught Exceptions (long issue...)

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BlackBerry Curve 8900
T-Mobile
v.4.6.1.231 (Playform 4.2.0.108)

I've tried searching the boards for anything that might help me with my numerous issues, but didn't come up with anything. My apologies if I missed a post addressing any of this elsewhere!

The new message indicator count at the top of my screen keeps increasing by a new message every five minutes or so. When I go to check my messages, I have nothing new/unread. If I do to the top and select Mark Prior Unread, that resets the new message count, but it just comes back in another five minutes or so, and keeps increasing. I noticed I'm not receiving e-mails on my phone anymore. (I have my GMail account connected - and I've tried deleting and re-adding it. No luck.)

When I go to View Folder in my messages menu (to check just my e-mail inbox, since I get texts, e-mails, and Facebook notifs all in the same messages folder), my phone freezes for about two minutes before giving me an "Uncaught Exception: Application net_rim_bb_messaging_app (63) is not responding; process terminated" message.

On my own to solve that issue I've tried rebooting it several times. Each time I reboot I get the following error message: "Uncaught Exception: java.lang.NullPointerException"

I took it into the T-Mobile store near me today to see if anyone who works there had any idea how to handle it. The guy I spoke to rebooted it and saw the Uncaught Exception message, then told me right away I had to hop on Desktop Manager to do a backup and restore. I have never used Desktop Manager before, so that might be the cause of all of this. I was only two software updates behind. But I do have outdated software running on my BB, and according to the guy at the T-Mobile store, there must be something corrupted in there.

I ran Desktop Manager from the disc I got with my phone (last year). Everything seemed fine until I connected my phone via USB, and once it tried to update the software, it gave me the following error message: "A fatal error has occurred while updating your device's software. Please try again." I tried again and Desktop Manager couldn't establish a connection with my BlackBerry ("Failed to connect to the device. Please make sure the device is properly connected and try again.")

I don't really understand that since my computer itself recognized that my BlackBerry was connected and I can view all the media on it. So I know it's not a USB cord issue, but even still, I switched out two other cords and I tried on my desktop PC and my laptop Mac and neither could establish connections.

I went to the Blackberry site and downloaded the newest version of Desktop Manager. Once I opened it, I got the following message: "BlackBerry Desktop Software cannot communicate with the connected device. If the device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots. If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to update your BlackBerry Device Software to correct the problem."

I clicked Retry, only to receive the message again, so that didn't work. I clicked Update... and got an "There are no BlackBerry Device Software updates available." There was a button at the bottom of that box that said View other versions so I clicked that, saw that I had 4.6.1.231 currently installed. There was an 'recommended' option for 5.0.0.900, but when I selected that and tried to install it, it said software upgrades are only for people with active BlackBerry subscriptions! I did the Advanced Options > Host Routing Table > Options > Register Now thing, and it said my device was registered.

I followed instructions from this site, but nothing improved.
http://www.blackberrycool.com/2010/0...-2010-version/

I also tried everything in this thread, and still couldn't establish a connection:
Desktop Manager will not connect/detect my BB

All of this started about 36 hours ago, and I can't remember doing anything differently or new with it, nor damaging it physically in anyway (no water damage, haven't dropped it). I went to see TRON last night and checked my message count - it was at 1400! Really concerning.

I know this is very thorough and wordy, but I know so many of you here are really well-informed and I want to present as much information as possible so there won't be any confusion. I feel like I've tried everything, and I don't know what else to do. My phone is not under warranty and not eligible for an upgrade, so I really need to get it to work again or I just won't have a phone.

Thank you for your time!

Last edited by sandraann : 12-21-2010 at 06:50 PM.
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Old 12-21-2010, 08:12 PM   #2 (permalink)
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Default Re: Message count keeps rising + Uncaught Exceptions (long issue...)

Sounds to me like corrupted files somewhere if it hasn't been dropped or has water damage. If you don't have a backup of your data, then you will lose it.

My recommendation is to wipe the device clean with Jl_cmder (see the FAQ) and then reload the OS (see the yellow sticky at the top of the 8900 section for the OS and instructions).

If you do not have a back up and cannot make one, then your data is gone.
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Old 12-21-2010, 08:37 PM   #3 (permalink)
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Default Re: Message count keeps rising + Uncaught Exceptions (long issue...)

Thank you for getting back to me. This is a stupid question, but when you say my data will be gone, what will that affect outside of my contacts?
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Old 12-21-2010, 09:44 PM   #4 (permalink)
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Default Re: Message count keeps rising + Uncaught Exceptions (long issue...)

Everything on the BB will be erased and then you will reinstall the OS. After that, you will need to download/install any 3rd party apps, reregister via the host routing table, etc.
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Old 12-21-2010, 09:46 PM   #5 (permalink)
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Default Re: Message count keeps rising + Uncaught Exceptions (long issue...)

It worked wonderfully! I am so, so relieved, thank you so much, that was such a headache!
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