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Old 12-31-2010, 08:11 PM   #1 (permalink)
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Unhappy Can't connect bb to new computer to sync

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Hi, I am a new BB user [6 days]. I just purchased a new desktop computer with windows 7. I have installed the disc from the bb but it will not recognize my bb when I connect it.
Have reinstalled it with newest downloads, reinstalled the battery in BB, all to no avail. I have limited understanding of both the computer and my bb. My main goal is to sync my contact list from outlook 2010 to my bb. Can anyone help me?
Thanks very much
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Old 12-31-2010, 08:18 PM   #2 (permalink)
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Default Re: Can't connect bb to new computer to sync

Download the latest DM from RIM

BlackBerry - Support & Services go to downloads. its free

also make sure your not on a HUB USB port, try a different port

Additional help

Desktop Manager will not connect/detect my BB
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Last edited by tsac : 12-31-2010 at 08:28 PM.
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Old 01-03-2011, 11:56 PM   #3 (permalink)
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Thumbs up Re: Can't connect bb to new computer to sync

Thanks a lot for that!
It was indeed the wrong port (you must be rolling your eyes).
I'll try not to waste your time again.
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